Signature required packages
- Thread starter UpstateNYUPSer(Ret)
- Start date
UpstateNYUPSer(Ret)
Well-Known Member
In that instance I ask the PM clerk to initiate a Revenue Recovery on that call tag. I do the same when I get 2 (or more) pkgs to the same consignee where they processed 1 label and simply made copies of that label for the remaining pkgs in the shipment. Shippers guilty of this are charged not only for the freight but there is a surcharge as well.
brownmonster
Man of Great Wisdom
Send me 5 numbers for Supercash please. Leave the pkg. LP needs something to do.
What if YOU were the consignee? UPS had DRd a package of your heart medicine that the shipper had hand written "signature required" on. Your young daughter was playing outside, found and opened the box, and is now dead.
Wouldn't you wonder why the driver didn't get your signature when it says to right on the box?
Do the right thing, man! You know the kind of things we transport. Can't you see that this could get people killed? Ask whoever "instructed" you if they will take responsibility for any deaths that may occur. I bet they won't.
brownmonster
Man of Great Wisdom
If a shipper sends a pkg to an apt. complex and writes in crayon OK to leave do you leave it? The shipper knows the rules. You get the service you pay for. I'm not paid to look at the contents. They're all boxes.
dannyboy
From the promised LAND
Easy there Over!
First off, it is the shippers responsibility to see to it the UPS driver is aware of how to make or not make the delivery. Like in the delivery of alcohol and tobbaco, it is their responsibility to comunicate with the delivery driver on what needs to be done.
UPS has the proper proceedures in place to safe guard that shipment and contents. The larger shippers, and anyone using the computer generated lables can all request that the signature be required. There is a proper way to ship packages. And the shipper know that just like you and I.
So, the shipper knowingly sends out the package without the proper signature required documentation but yet writes on the package signature required? Sorry, that is just graffiti. There is a right way and they chose not to do it the right way. And therefor they assume the responsibility for bucky seeing those naked bodies. Not the UPS driver or UPS, the shipper.
Besides, I find it hard to believe that someone is willing to pay us $6 plus dollars to ship porn mags when the post office will do it for less than $2.
Best
d
First off, it is the shippers responsibility to see to it the UPS driver is aware of how to make or not make the delivery. Like in the delivery of alcohol and tobbaco, it is their responsibility to comunicate with the delivery driver on what needs to be done.
UPS has the proper proceedures in place to safe guard that shipment and contents. The larger shippers, and anyone using the computer generated lables can all request that the signature be required. There is a proper way to ship packages. And the shipper know that just like you and I.
So, the shipper knowingly sends out the package without the proper signature required documentation but yet writes on the package signature required? Sorry, that is just graffiti. There is a right way and they chose not to do it the right way. And therefor they assume the responsibility for bucky seeing those naked bodies. Not the UPS driver or UPS, the shipper.
Besides, I find it hard to believe that someone is willing to pay us $6 plus dollars to ship porn mags when the post office will do it for less than $2.
Best
d
HEFFERNAN
Huge Member
I've noticed in the past few months, there is a winery in California that ships without putting on a 42 let alone a "no one under 21" tracking label
I mentioned it to the center manager, and he didn't really care. I don't know how the center who picks up that business would allow that to go on. I could easily driver release the package and not care but I leave a note with required signature circled
I mentioned it to the center manager, and he didn't really care. I don't know how the center who picks up that business would allow that to go on. I could easily driver release the package and not care but I leave a note with required signature circled
dannyboy
From the promised LAND
There was a shipping company further up north that did the same with cigarettes, and the feds busted them. they are suspended for 5 years from shipping any tobbaco products anywhere by any means because of it, putting them out of business.
It might be with the wines, there might be exceptions?
d
It might be with the wines, there might be exceptions?
d
HEFFERNAN
Huge Member
I had written down the name of the winery but lost it. I know its from California. I know the attorney general of my state made delivering wine and cigarettes a big issue in my state a couple years back. He would be very interested in seeing us turn a blind eye to this issue
dannyboy
From the promised LAND
The fall out could be that the company will be barred from shipping, and UPS could be barred from accepting that type of package.
Before I would bring this up to the AG, I would take it a step higher on the corp ladder, or call that wonderful 1800 we do care phone number posted in your center. That is what it is there for. And it could save you some fall out as well. That way everyone is happy?
d
Before I would bring this up to the AG, I would take it a step higher on the corp ladder, or call that wonderful 1800 we do care phone number posted in your center. That is what it is there for. And it could save you some fall out as well. That way everyone is happy?
d
First off, they did! They wrote on the box "signature required".
Secondly, how do you get to "the shipper knowingly sends out the package without the proper signature required documentation"? How do you know that?? I would guess most people who do this simply don't know to enter it in the computer, and assume they're doing the right thing writing it on the box.
It comes down to "doing the right thing". The customer wants a signature. You know the customer wants a signature. You also know you can charge the customer for a signature by changing said package to signature required in your DIAD.
It's called "service". It's what we do.
" And therefor they assume the responsibility for bucky seeing those naked bodies. Not the UPS driver or UPS, the shipper."
Do they also assume responsibility for the dead girl in my scenerio? I would think the police, lawyers, etc would have a different view as they looked at the box that clearly says "signature required".
feeder53
ADKtrails
I would have to say the customer is always right, and enter it in so he may pay the fee for a signature. There is also the case were you know the client and they allow you to leave a package. I have a number of packages that have required a signature and my UPS person leaves them. Some from CDW, Newegg and a number of other shippers and it saves me a trip to the center to P/U as I live 30+ miles from the center, and I am a customer too.
Have you ever seen the commerical where the man and chip are ordering from CDW? The shipment is being dropped from the airplane as the plane circles the island. Guess you might call these pkgs. "drop shipped"?
rocket man
Well-Known Member
good question no sig pops up and it not a buss its a safe dr its gone.
dannyboy
From the promised LAND
I dont have to guess, people write all sorts of stuff on the packages I used to deliver. There was one that said you * on it one time. Does that mean........?
The bottom line is this. The web site is very easy to use, you have to be pretty lame not to be able to figure it out. But we are talking about customers that ship many packages out, and all of them, or most, they want signatures for. But they dont want to pay for the service.
The way you look at it, I want to get a microscope delivered to my good friend john in florida early am NDA. I write on the box, Early AM NDA. But I ship it out ground and pay ground rates. Now, what are you going to do, upgrade it and charge me for it? That is what you are talking about doing! And its those nasty little surcharges and add ons that are pissing people off right now anyway. So sure, add more. But when I get my bill, you bet, I will dispute the heck out of that charge.
Nope, if they want a signature on delivery, there is a right way to do it. Until then, unless it is done properly on the package, leave in a safe place.
d
brownmonster
Man of Great Wisdom
d, good analogy.
I'll take the signature if I can.
I've seen shippers stick the 21 and over sig required label on the package and out of the 3 packages in the shipment, only 2 require the signature.
Some of our shippers are not that smart.
I've seen a major company that sends quite a few Next Day Air packages turn around and stick several Saturday orange stickers on their NDA packages on Friday. Did not see 1S on ANY of them. Talked to the people in the mail room and they had no clue they had to use the Saturday option. Next time I picked up there on a Friday, the problem was pretty much fixed.
I've seen shippers stick the 21 and over sig required label on the package and out of the 3 packages in the shipment, only 2 require the signature.
Some of our shippers are not that smart.
I've seen a major company that sends quite a few Next Day Air packages turn around and stick several Saturday orange stickers on their NDA packages on Friday. Did not see 1S on ANY of them. Talked to the people in the mail room and they had no clue they had to use the Saturday option. Next time I picked up there on a Friday, the problem was pretty much fixed.
DS
Fenderbender
I see most of you agree with db that "going by the book" would be the proper way to deal with this.I disagree.I'm with overnine on this one.
I agree there are some shippers trying to save money by lying about the weight,or applying sig req stickers etc.,but the way I see it,its not my call to do anything other than what the customer requests.if it says "keep from direct sunlight",I'll find a nice shady spot,if it says "please leave next door #58"why not,if it says "sig req",and there's no sign of life,I'm writing out an info-notice while knocking on the neighbors door.Hopefully they will take it and I let them know where thier pkg is.
We are supposed to provide a service for the customer.If you have a problem with the way some shippers take advantage of ups,take it up with your center manager,its not your job to decide if something needs a signature.
Whats so hard about leaving an info notice and trying again tomorrow?
It will be on your head if you piss off a customer,or like overnine said,driver release something that you shouldn't have.
I agree there are some shippers trying to save money by lying about the weight,or applying sig req stickers etc.,but the way I see it,its not my call to do anything other than what the customer requests.if it says "keep from direct sunlight",I'll find a nice shady spot,if it says "please leave next door #58"why not,if it says "sig req",and there's no sign of life,I'm writing out an info-notice while knocking on the neighbors door.Hopefully they will take it and I let them know where thier pkg is.
We are supposed to provide a service for the customer.If you have a problem with the way some shippers take advantage of ups,take it up with your center manager,its not your job to decide if something needs a signature.
Whats so hard about leaving an info notice and trying again tomorrow?
It will be on your head if you piss off a customer,or like overnine said,driver release something that you shouldn't have.
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