Some I have seen on Internet complaint sites: "UPS sent my package to an old address I have not lived at for over 5 yrs" Answer: The Shipper used an old address they have on file, we do not decide what address to send it to. "I work all day, and am not home, they refuse to deliver after 7PM when I am home" Answer: The Drivers work all day as well, have it delivered to your work where you can get it" "The Driver was knocking on my door and ringing the bell at 8PM, I go to bed at 6PM, I have to be up at 2AM for work. Why can't they deliver earlier in the day?" Answer: You can't win for losing! "The Driver claims they delivered my package, but looked everywhere and it is not anywhere to be found. I want my package!" Answer: It very well could have been stolen. What are some of the complaints you have read of or had?