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So are misloads really that big of a problem??????
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<blockquote data-quote="Channahon" data-source="post: 231667" data-attributes="member: 7666"><p>A misload is always a problem because:</p><p>1 Service failure for the shipper and consignee (service)</p><p>2 Additional handlings cost to UPS (cost)</p><p>3 suspect to damage being rehandled (cost and service)</p><p>4 guaranteed service refunds (cost)</p><p> </p><p>The most important reason being Number 1 - not meeting the expectations of the shipper and consignee by not getting their packages delivered on time, based on service level selected.</p><p> </p><p>Every service failure puts UPS at risk of losing a customer, be it the shipper or consignee. And with all the competition we need to keep our customers by providing the best service we can, as all of you do every single day.</p></blockquote><p></p>
[QUOTE="Channahon, post: 231667, member: 7666"] A misload is always a problem because: 1 Service failure for the shipper and consignee (service) 2 Additional handlings cost to UPS (cost) 3 suspect to damage being rehandled (cost and service) 4 guaranteed service refunds (cost) The most important reason being Number 1 - not meeting the expectations of the shipper and consignee by not getting their packages delivered on time, based on service level selected. Every service failure puts UPS at risk of losing a customer, be it the shipper or consignee. And with all the competition we need to keep our customers by providing the best service we can, as all of you do every single day. [/QUOTE]
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So are misloads really that big of a problem??????
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