dannyboy
From the promised LAND
last friday, before the storm, my wife shipped out a nda saturday delivery for a customer in the louisville area. usually she uses fedex, because they dont have a problem coming back in the afternoons, which the ups driver seems to have. so another one of the girls in the office takes it the 12 miles one way to the centers customer counter, and ups accepts it there. its about 3:30 on friday.
monday morning, my wife goes into work, and the response to the nda letter has been faxed back to her date stamped sunday morning, including information that could only have been known by the destination customer if they actually had possession of the package. so she thought everything to be fine.
at 10:40 am monday, ups calls the head of the research center, a doctor, not the phone numbers that were put on the package in case there was a problem, to apologies for the delay in the delivery of the package. so the head calls my wife to follow up on the package.
the website had absolutely no information that was useful, so she called the center. with all the center's ability to track in real time, the package showed being in knoxville monday morning.
now, this package contained a lot of very personal medical data on several people, so the security of the package is really a concern.
but yet, if the destination customer did not get the package on saturday, and the physical scan still shows in knoxville, then how was the information received back from the customer in Louisville?
the best answer that we have had so far is geez, we dont know what to tell you. we really dont know where your package is.
d
monday morning, my wife goes into work, and the response to the nda letter has been faxed back to her date stamped sunday morning, including information that could only have been known by the destination customer if they actually had possession of the package. so she thought everything to be fine.
at 10:40 am monday, ups calls the head of the research center, a doctor, not the phone numbers that were put on the package in case there was a problem, to apologies for the delay in the delivery of the package. so the head calls my wife to follow up on the package.
the website had absolutely no information that was useful, so she called the center. with all the center's ability to track in real time, the package showed being in knoxville monday morning.
now, this package contained a lot of very personal medical data on several people, so the security of the package is really a concern.
but yet, if the destination customer did not get the package on saturday, and the physical scan still shows in knoxville, then how was the information received back from the customer in Louisville?
the best answer that we have had so far is geez, we dont know what to tell you. we really dont know where your package is.
d