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Something new to hold us accountable for
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<blockquote data-quote="DS" data-source="post: 331284" data-attributes="member: 556"><p>Our new center manager has recently started a new practice.</p><p>We are not on pas or edd so we still do things the old way.</p><p>Since Monday is "perfect service day",and everything is wrapped early,we expect no service failures.</p><p>Every Moday morning now,there is a sheet of paper that says something like this...</p><p>I <em><u><span style="color: darkorange">your name</span></u></em> ,have <u><span style="color: darkorange">x</span></u> amount of 10:30 commits and <u><span style="color: darkorange">x</span></u> amount of noon commits.I will make my time commits for all my deliveries on time <em><u><span style="color: darkorange">your signature</span><span style="color: black">.</span></u></em></p><p>When I told my on car sup that there was no way I would sign it,he asked why.I said most of the time my truck is too full to stop what I`m doing at 10:15 at look at every single tracking label on every package.</p><p>He then asked if I could write in the amount of commits that</p><p>I knew of,which I agreed to,but I always write in,"that I know of" after,and instead of signing it ,I put im my truck number.</p><p>As far as delivering damaged pkgs goes,they have not said anything to us.I always point out the damage to a customer and let them decide if they want to accept it.A roll of tape is a necessity to make even unbreakable packages look presentable.Our system is hard on packages.</p></blockquote><p></p>
[QUOTE="DS, post: 331284, member: 556"] Our new center manager has recently started a new practice. We are not on pas or edd so we still do things the old way. Since Monday is "perfect service day",and everything is wrapped early,we expect no service failures. Every Moday morning now,there is a sheet of paper that says something like this... I [I][U][COLOR=darkorange]your name[/COLOR][/U][/I] ,have [U][COLOR=darkorange]x[/COLOR][/U] amount of 10:30 commits and [U][COLOR=darkorange]x[/COLOR][/U] amount of noon commits.I will make my time commits for all my deliveries on time [I][U][COLOR=darkorange]your signature[/COLOR][COLOR=black].[/COLOR][/U][/I] When I told my on car sup that there was no way I would sign it,he asked why.I said most of the time my truck is too full to stop what I`m doing at 10:15 at look at every single tracking label on every package. He then asked if I could write in the amount of commits that I knew of,which I agreed to,but I always write in,"that I know of" after,and instead of signing it ,I put im my truck number. As far as delivering damaged pkgs goes,they have not said anything to us.I always point out the damage to a customer and let them decide if they want to accept it.A roll of tape is a necessity to make even unbreakable packages look presentable.Our system is hard on packages. [/QUOTE]
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