SPC Good or bad?
- Thread starter KBlakk
- Start date
Are these illegitimate questions? Or has this topic been discuss elsewhere on the site?
The_Brown_Hornet
Active Member
Discussed and debated over and over.
I'm looking for an answer "outside of the box" because I have seen different corporate initiatives affect areas differently for example some drivers love PAS/EDD while others hate it with every fiber of their being. I'm just looking for a little driver insight because I only know my opinion from the "tie" side of it.
Brownslave688
You want a toe? I can get you a toe.
Actually more like b!tch b!tch b!tch lol.
soberups
Pees in the brown Koolaid
Stops Per Car is a goal.
Theres nothing wrong with having a goal. There is something wrong with having a mandate, imposed from on high, that is chiseled in stone and cannot be adjusted for changing conditions.
My center had a ridiculous SPC metric shoved down its throat back in the summer of 2010 that resulted in drivers runing out of DOT hours in August and at least $70,000 in over 9.5 grievances being paid out in one year. I had pickup accounts that did not get serviced at all for days on end because we were forced to eliminate the route that was assigned to them. Two years later I am still trying to rebuild the trust that was lost when we routinely left pallets of these customers packages sitting on the dock for 2, 3 or even 4 days in a row, offering them nothing but BS excuses for why we couldnt get a truck out there. It was personally and professionally embarrassing to me and one of the most frustrating periods of time I have ever experienced in my 26 years as a driver. I believe in reality-based dispatching; all too often, SPC is nothing more than an excercise in fantasy-based dispatching.
barnyard
KTM rider
Personally, I do not get the point of a SPC number.
PAS/EDD and all the dispatch software can com reasonably close to planning an 8-9 hour day for all the routes in a given building. Why not let that software do the job???
SPC is a metric pulled completely out of someone's rear end to justify their job. When will that position be down-sized out of the company???
PAS/EDD and all the dispatch software can com reasonably close to planning an 8-9 hour day for all the routes in a given building. Why not let that software do the job???
SPC is a metric pulled completely out of someone's rear end to justify their job. When will that position be down-sized out of the company???
soberups
Pees in the brown Koolaid
The other drawback to SPC is its toxic effect on management-employee relations.
Its pretty tough to have any respect for a Center Manager who has been reduced by Corporate to being little more than a puppet who generates a metric. Why even bother to call them a "manager" if they arent allowed to make a basic operational decision?
Its pretty tough to have any respect for a Center Manager who has been reduced by Corporate to being little more than a puppet who generates a metric. Why even bother to call them a "manager" if they arent allowed to make a basic operational decision?
barnyard
KTM rider
Sober makes a good point.
I cannot count the number of PCMs where my center manager has said that he fought for a lower SPC for a couple of days and we are going to have to 'pay for that' for the next few days/weeks/whatever.
Total and complete BS.
We have the technology that instead of SPC, management should be basing their decisions on paid on road hours. PERIOD.
I cannot count the number of PCMs where my center manager has said that he fought for a lower SPC for a couple of days and we are going to have to 'pay for that' for the next few days/weeks/whatever.
Total and complete BS.
We have the technology that instead of SPC, management should be basing their decisions on paid on road hours. PERIOD.
browned_out
Well-Known Member
Most if not all the quality managers are gone, once the stock went public see-ya. Now we have walking dead zombies who can only preach from the teachings of Mount Atlantis. These new managers are great with a power point presentation, and trying to beat last years United Way contributions.
soberups
Pees in the brown Koolaid
99% of service failures and problems that occur at UPS on a daily basis are self-inflicted. They have nothing to do with outside factors and are the direct result of local management being forced to blindly chase a number.
99% of the problems we face on a daily basis could be solved if our local management was simply empowered to do the next right thing.
99% of the problems we face on a daily basis could be solved if our local management was simply empowered to do the next right thing.
For no good reason and they only lead to more OT....
Indecisi0n
Well-Known Member
Yawn.
U
uber
Guest
How many pickups?
Similar threads
