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SSFI (Severe Service Failure Investigation)
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<blockquote data-quote="Channahon" data-source="post: 419405" data-attributes="member: 7666"><p>SSFI encompasses a team of employees selected by either the District or Region, depending on the severity of the failure. </p><p> </p><p>Management, hourly or union stewards can be part of the team, along with Security, HR, IE, Automotive, Plant Engineering, along with an operations team. None of the people on the team should be directly involved in the operation being investigated for the failure. This is to get an unbiased and objective view of what occurred.</p><p> </p><p>Ideally, the employees working the investigation are local to the area, and their areas of expertise are part of the investigation. They will utilize all reports, conduct interviews, prepare time lines for review with the District Manager.</p><p> </p><p>The District Manager will expect to see the following:</p><p>A root cause and final determination as to what caused the service failure, along with recommendations to prevent future service failures of this magnitude.</p><p> </p><p>As far as represcussions, it can be favorable or unfavorable to the employee being held accountable for the action that caused the serious service failure. I've seen employee terminations, to suspensions, to no disciplinary action , but have seen audits being developed to prevent the situation from occurring again.</p><p> </p><p>Now if someone falsified a report, then that's cut and dry. Adios Amigo - Management, non management, or union,.</p></blockquote><p></p>
[QUOTE="Channahon, post: 419405, member: 7666"] SSFI encompasses a team of employees selected by either the District or Region, depending on the severity of the failure. Management, hourly or union stewards can be part of the team, along with Security, HR, IE, Automotive, Plant Engineering, along with an operations team. None of the people on the team should be directly involved in the operation being investigated for the failure. This is to get an unbiased and objective view of what occurred. Ideally, the employees working the investigation are local to the area, and their areas of expertise are part of the investigation. They will utilize all reports, conduct interviews, prepare time lines for review with the District Manager. The District Manager will expect to see the following: A root cause and final determination as to what caused the service failure, along with recommendations to prevent future service failures of this magnitude. As far as represcussions, it can be favorable or unfavorable to the employee being held accountable for the action that caused the serious service failure. I've seen employee terminations, to suspensions, to no disciplinary action , but have seen audits being developed to prevent the situation from occurring again. Now if someone falsified a report, then that's cut and dry. Adios Amigo - Management, non management, or union,. [/QUOTE]
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