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<blockquote data-quote="TSup" data-source="post: 379019" data-attributes="member: 10410"><p>A few items with SSI,</p><p></p><p>1) The center team along with BD input these times. BD inputs when this account would like to be delivered, and the center team, with BD decides when it ultimately can be delivered and inputs the final time.</p><p></p><p>2) These times are not set forever. There is a fairly large window and it can be adjusted. We also had an account that was being delivered early, all it took was for us to talk with BD and move the time up 30 minutes.</p><p></p><p>3) The reason for SSI is very simple. We sell this free service to our customers because Fed Ex can't do it. We tell them we can have everything here between x and x with one driver. The large customer can be ready with respect to staffing everyday. You would be surprised how many large customers want this commitment so they can plan their employees days.</p><p></p><p>By the way, do not follow the bad advice and tell a customer to call the 800 number. You will just end up getting yourself in trouble. Better would be to talk to your center manager and ask if this time can be moved up if you continue to get there earlier than the time slotted. BD would love it, the customer would probably love it, and sometimes it helps in getting additional volume including inbound volume.</p></blockquote><p></p>
[QUOTE="TSup, post: 379019, member: 10410"] A few items with SSI, 1) The center team along with BD input these times. BD inputs when this account would like to be delivered, and the center team, with BD decides when it ultimately can be delivered and inputs the final time. 2) These times are not set forever. There is a fairly large window and it can be adjusted. We also had an account that was being delivered early, all it took was for us to talk with BD and move the time up 30 minutes. 3) The reason for SSI is very simple. We sell this free service to our customers because Fed Ex can't do it. We tell them we can have everything here between x and x with one driver. The large customer can be ready with respect to staffing everyday. You would be surprised how many large customers want this commitment so they can plan their employees days. By the way, do not follow the bad advice and tell a customer to call the 800 number. You will just end up getting yourself in trouble. Better would be to talk to your center manager and ask if this time can be moved up if you continue to get there earlier than the time slotted. BD would love it, the customer would probably love it, and sometimes it helps in getting additional volume including inbound volume. [/QUOTE]
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