Discussion in 'UPS Partners' started by TearsInRain, Jan 6, 2013.
What’s Your 20 Mile March? | The Art of Manliness
It may achieve results,but at what cost?
Obviously,production is a major element that affects the reality
of a 9.5 planned day.
If you want to piss off customers,over dispatching drivers with
a mandatory return to building time of 19:00 hrs,gives them
no leeway to actually make service .
Fanatic discipline is a stupid idea.
The results may seem positive but in the end customers will clue in.
I think you're misunderstanding the authors use of the term "discipline".
These elements apply to the UPS I have known over the years and today as well.
My first thought is that this is a common type of book and these guys will be on the circuit for a couple of years (maybe more) and companies will pay them lots of money to come and speak and so on and so on.
I have 7 or more books like this in my library.
Extracted from the article:
Seven elements that create a good 20 Mile March:
Clear performance markers
Appropriate to the enterprise [or individual]
Largely within your control
A proper timeframe — long enough to manage, yet short enough to have teeth
Designed and self-imposed by the enterprise [or individual]
Achieved with high consistency
Does number 7 refer to how often pkg forecasts change only to still end up 500+ stops off high or low for the day
Separate names with a comma.