Stop Completing Pickups

Discussion in 'UPS Discussions' started by nystripe96, Aug 23, 2015.

  1. nystripe96

    nystripe96 Active Member

    So on my route I have 5 pickups. 3 of them I call first to ask if they have anything. If they say no, I don't even bother going to the stop & hit stop complete. I work in a heavy commercial area & the traffic is a nightmare, so Orion wouldn't even be feasible. Never had a problem with management about this. What do you guys think?
     
  2. You should be at the stop, when you stop completing it. Always cover your rearend.

    You could try asking them if they want to become a "smart pickup".?
     
    • Agree Agree x 9
    • Winner Winner x 2
    • List
    Last edited: Aug 23, 2015
  3. toonertoo

    toonertoo Most Awesome Dog Staff Member

    It should be ok, until someone complains about you calling, instead of showing up. If they have given you the OK, then it should be fine. Or I should say it will be fine, until they need a reason to discipline you. Right now you are saving them time and money. But when they want to turn it around and use it on you, it would be the same as a flag stop. Procedure is to stop and check every pick up.

    Orion is never feasible. You should make them eat Orion, if you think it wont work in your area.
     
    • Agree Agree x 3
    • Like Like x 1
    • List
  4. oldngray

    oldngray nowhere special

    It should be OK and many drivers call their customers. Everything is OK until the customer calls and claims you missed their pickup then its all on you. To be safe you should drive to every stop.
     
  5. We are paid by the hour.
     
    • Winner Winner x 5
    • Like Like x 2
    • Agree Agree x 1
    • List
  6. ViewAskew

    ViewAskew Active Member

    I have a smart pick up that cancels, and the customer calls and complains that i didn't come pick him up. Can not win with him. Tried getting him to switch back to no avail.
     
  7. They charge less of a service for a smart pickup.
     
    • Agree Agree x 2
    • Like Like x 1
    • List
  8. UpstateNYUPSer

    UpstateNYUPSer Very proud grandfather.

    I seriously doubt that "many" drivers call their pickup customers.

    When our local Walmart Vision Center changed to a smart pickup the manager called to complain the first day that I didn't stop as she had an RS going out. The OMS asked me to go back and I told her that going back would defeat the purpose of the smart pickup.

    I picked it up the next day.


    To the OP---do not call your pickup customers. They pay up to $20/week to see your smiling face.
     
  9. Overpaid Union Thug

    Overpaid Union Thug Well-Known Member

    You are required to go to your pickups. Enough said.
     
  10. Wally

    Wally Hailing from Parts Unknown.

    Calling customers? UPS doesn't give us phones where I am?

    Before smart pickups, we had many shippers on the "flag system". The customer would put up a sign or flag that would signal the driver to stop for the pickup.
     
    • Like Like x 1
    • Agree Agree x 1
    • List
  11. Indecisi0n

    Indecisi0n Well-Known Member

    So you call and they say "no we are good". You stop complete it 10 blocks away. Then little Betty upstairs sends out a NDA and leaves it at the pickup spot and you never show. They call and complain. They refund Betty her NDA fee after they see you stop completed it 10 blocks away. You get walked off the property for falsify records. You get union involved and all agree to a week suspension.

    Was a weeks pay worth it? Use your head.
     
    • Agree Agree x 6
    • Like Like x 3
    • Winner Winner x 2
    • List
  12. UpstateNYUPSer

    UpstateNYUPSer Very proud grandfather.

    ...and how many of us have been burned by a customer who put the flag out after we had already driven by their stop...?
     
    • Agree Agree x 3
    • Like Like x 2
    • List
  13. 728ups

    728ups offending people on the internet since 1995

    this exact scenario has played out several times in my local
     
  14. Wally

    Wally Hailing from Parts Unknown.

    Never. My customers like me.
     
    • Like Like x 3
    • Funny Funny x 1
    • List
  15. Overpaid Union Thug

    Overpaid Union Thug Well-Known Member

    It's happened here. I ignore the flags.
     
  16. iowa boy

    iowa boy Well-Known Member

    Same with me. Customer is paying to see my ugly mug every day, so they are gonna see my ugly mug every day.
     
    • Agree Agree x 1
    • Funny Funny x 1
    • List
  17. Is that why they switched over to FedEx?
     
    • Funny Funny x 5
    • Like Like x 1
    • Friendly Friendly x 1
    • List
  18. Whatbrownwontdoforyou

    Whatbrownwontdoforyou Well-Known Member

    If your stop completing a stop when not at the address it comes up on a report......and is dishonesty......which is an offense you can be walked off for......I suggest going to the stop to complete it or not completing it at all
     
  19. BrownTexas

    BrownTexas Well-Known Member

    If you are going to call, which I don't recommend, I wouldn't stop complete the pu if they don't have anything. This way you would just get written up for not following proper procedures, rather than getting terminated for dishonesty for falsifying records as you did not stop complete at the stop.
     
    • Like Like x 1
    • Agree Agree x 1
    • List
  20. iowa boy

    iowa boy Well-Known Member

    Hmmmmmmmmmmmm, never thought of that. :-)censored:)

    Although I do try and compensate for my lack of good looks with my charm and wit, and a little bit of abject stupidity.
     
    Last edited: Aug 23, 2015