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<blockquote data-quote="dannyboy" data-source="post: 496818" data-attributes="member: 484"><p>Well Wise one, you have explained the program quite well.</p><p> </p><p>Problem is your group does not want to listen to any other group.</p><p> </p><p>I have already asked Sales guy a question he would not respond to, heres one for you.</p><p> </p><p>Several years ago, we had the largest law firm in our area sending documents to several county seats by next day air letter. Some of these documents were very heavy, but all were documents.</p><p> </p><p>The problems started with our wonderful revenue enhancement clerks. You know, the vultures that descend on our package cars to see what they can add revenue to. And I understand that UPS feels the need to do that as the average UPS customer is out to rip UPS off.</p><p> </p><p>Problem is that after shipping with UPS for many years, 15-30 letters a day, they started getting add on bills for the letters. Getting charged by weight instead of the letter rate. This went on for almost a month, with several thousands of dollars being added as adjustments to the letter rate.</p><p> </p><p>All I could do was tell them to call the 1-800 number. Their response was to say why should I spend my time on their problem. That next week, they were with FedEx and have been there ever since.</p><p> </p><p>So yes, we made some good money for a short while, but over the long run, it cost us much more.</p><p> </p><p>And that is the issue all across UPS. A real disconnect between your posts wanting all the business, and the front line management that wants volume, but is not interested in doing whatever it takes to keep it, within reason.</p><p> </p><p>Now, we have given you several examples of serious shortcomings that have yet to be corrected. You have chosen to ignore what the drivers, those who you want to turn in sales leads, have told you are problems. But yet you choose not to address symptomatic issues that are costing sold volume?</p><p> </p><p>Its beginning to sound like one of those really bad PCM's given by someone that has their head in their (you fill in the blank) and cant deal with the reality.</p><p> </p><p>d</p></blockquote><p></p>
[QUOTE="dannyboy, post: 496818, member: 484"] Well Wise one, you have explained the program quite well. Problem is your group does not want to listen to any other group. I have already asked Sales guy a question he would not respond to, heres one for you. Several years ago, we had the largest law firm in our area sending documents to several county seats by next day air letter. Some of these documents were very heavy, but all were documents. The problems started with our wonderful revenue enhancement clerks. You know, the vultures that descend on our package cars to see what they can add revenue to. And I understand that UPS feels the need to do that as the average UPS customer is out to rip UPS off. Problem is that after shipping with UPS for many years, 15-30 letters a day, they started getting add on bills for the letters. Getting charged by weight instead of the letter rate. This went on for almost a month, with several thousands of dollars being added as adjustments to the letter rate. All I could do was tell them to call the 1-800 number. Their response was to say why should I spend my time on their problem. That next week, they were with FedEx and have been there ever since. So yes, we made some good money for a short while, but over the long run, it cost us much more. And that is the issue all across UPS. A real disconnect between your posts wanting all the business, and the front line management that wants volume, but is not interested in doing whatever it takes to keep it, within reason. Now, we have given you several examples of serious shortcomings that have yet to be corrected. You have chosen to ignore what the drivers, those who you want to turn in sales leads, have told you are problems. But yet you choose not to address symptomatic issues that are costing sold volume? Its beginning to sound like one of those really bad PCM's given by someone that has their head in their (you fill in the blank) and cant deal with the reality. d [/QUOTE]
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