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<blockquote data-quote="UPS Lifer" data-source="post: 500161" data-attributes="member: 9789"><p>You make a good point! As a retired manager I would caution you on refusing the package. Set the expectation - Tell the office that you need a signature and you will make three delivery attempts. Bring the package back to the clerk if necessary and have the clerk place a call (kind of like a "dog in yard" delivery) to the receiver. This way you and UPS can show service is being given. The clerk could gently urge the customer to inform the office that they need to sign for the packages or we will have to send the package(s) back. These tactics should change the behavior of the office to your favor.</p></blockquote><p></p>
[QUOTE="UPS Lifer, post: 500161, member: 9789"] You make a good point! As a retired manager I would caution you on refusing the package. Set the expectation - Tell the office that you need a signature and you will make three delivery attempts. Bring the package back to the clerk if necessary and have the clerk place a call (kind of like a "dog in yard" delivery) to the receiver. This way you and UPS can show service is being given. The clerk could gently urge the customer to inform the office that they need to sign for the packages or we will have to send the package(s) back. These tactics should change the behavior of the office to your favor. [/QUOTE]
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