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Strange Delivery...
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<blockquote data-quote="UpstateNYUPSer(Ret)" data-source="post: 393181" data-attributes="member: 12570"><p>As browniehound clearly illustrated, customers do not always know the service options available to them so veteran drivers will often suggest an less expensive alternative for a customer's shipment. </p><p> </p><p>Let me give you a perfect example of what BH and Trpl were talking about. I deliver/pickup the bookstore at our local SUNY college. I had a pkg being sent out NDA SVR going 2 streets away from the bookstore. This was sent out last Friday, which means they would not have received until today, probably during the afternoon. The student could have walked there and received it faster! I brought this to their attention and they agreed but told me that the student requested it be sent this way and was paying the shipping so we sent it on its way. (I actually ended up delivering it the same day as I was driving right by there and I figured she may need it for the weekend.)</p><p> </p><p>I always try to put myself in the customer's shoes and try to find ways for them to save money, which may seem like I am losing revenue but I am actually making money for the company as I tend to get more packages shipped through us after I have told them some of our less-expensive service options. I would rather have 20 NDA SVRs than 1 NDA.</p></blockquote><p></p>
[QUOTE="UpstateNYUPSer(Ret), post: 393181, member: 12570"] As browniehound clearly illustrated, customers do not always know the service options available to them so veteran drivers will often suggest an less expensive alternative for a customer's shipment. Let me give you a perfect example of what BH and Trpl were talking about. I deliver/pickup the bookstore at our local SUNY college. I had a pkg being sent out NDA SVR going 2 streets away from the bookstore. This was sent out last Friday, which means they would not have received until today, probably during the afternoon. The student could have walked there and received it faster! I brought this to their attention and they agreed but told me that the student requested it be sent this way and was paying the shipping so we sent it on its way. (I actually ended up delivering it the same day as I was driving right by there and I figured she may need it for the weekend.) I always try to put myself in the customer's shoes and try to find ways for them to save money, which may seem like I am losing revenue but I am actually making money for the company as I tend to get more packages shipped through us after I have told them some of our less-expensive service options. I would rather have 20 NDA SVRs than 1 NDA. [/QUOTE]
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