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<blockquote data-quote="snackdad" data-source="post: 889436" data-attributes="member: 30266"><p>Although I could never condone sabotage or deliberately having lates, I can understand someone intentionally having lates to make a statement against poor decisions by management. Management talks about service, taking care of the customer, safety, honesty, etc. but in reality those things really mean nothing to FedEx. FedEx has no loyalty to the customer or the employee. All that really matters is stock price, station budget, FTE's, and covering for managers who are so inept they could survive no where else outside of this company. FedEx tends to promote managers who have no problems doing the dirty work of the company. There is no room for free thinkers here. I do not even think that most managers have the intelligence to question what they are forced to do by upper management. Most managers have no more that a high school diploma. They have never had training only indoctrination. Most of them can not spell or speak professionally and are facing alcohol or chemical dependency issues, obesity, and esteem issues. The smart managers are the ones who step down or transfer out of the most dysfunctional stations as soon as their time is up. The real tyrants have a habit of sticking around.</p><p> The only real customer service does not come from management or any directive. It comes from the couriers own self pride in doing a good job and taking care of customers the way themselves would like to be treated. Do you think management really cares about the customer? Many peaks I have seen mountains of undelivered Christmas boxes that usually do not get delivered until the 26th, 27th, 28th. The only option we give to the customer is to wait in a ridiculous line on Christmas day to try to find that needle in a haystack in a disaster of a warehouse. Budget will not allow more that three employees to work to handle the mess. I know, I used to be one of the stupid ones to volunteer to work that day because I have no kids and my co-workers that do deserve the day off. </p><p> I also feel that even though FedEx does not like to read most of the stuff we post on here, 95% of it is spot on and honest. There are some intelligent, thoughtful writers on here who express themselves well. FedEx is lucky to have these people and really does not deserve them. If FedEx really was the company it falsely portrays itself to the outside world as we would have a lot less to write about. FedEx spends a lot of money creating an image that is professional and caring about the customer but in reality it is all just a show. I do not think that FedEx will risk the negative image of getting a court order to find out the identity of employees that are frustrated and only venting here because if you express dissatisfaction to a manager or human resources you will be targeted. Time to hire even more lawyers.</p></blockquote><p></p>
[QUOTE="snackdad, post: 889436, member: 30266"] Although I could never condone sabotage or deliberately having lates, I can understand someone intentionally having lates to make a statement against poor decisions by management. Management talks about service, taking care of the customer, safety, honesty, etc. but in reality those things really mean nothing to FedEx. FedEx has no loyalty to the customer or the employee. All that really matters is stock price, station budget, FTE's, and covering for managers who are so inept they could survive no where else outside of this company. FedEx tends to promote managers who have no problems doing the dirty work of the company. There is no room for free thinkers here. I do not even think that most managers have the intelligence to question what they are forced to do by upper management. Most managers have no more that a high school diploma. They have never had training only indoctrination. Most of them can not spell or speak professionally and are facing alcohol or chemical dependency issues, obesity, and esteem issues. The smart managers are the ones who step down or transfer out of the most dysfunctional stations as soon as their time is up. The real tyrants have a habit of sticking around. The only real customer service does not come from management or any directive. It comes from the couriers own self pride in doing a good job and taking care of customers the way themselves would like to be treated. Do you think management really cares about the customer? Many peaks I have seen mountains of undelivered Christmas boxes that usually do not get delivered until the 26th, 27th, 28th. The only option we give to the customer is to wait in a ridiculous line on Christmas day to try to find that needle in a haystack in a disaster of a warehouse. Budget will not allow more that three employees to work to handle the mess. I know, I used to be one of the stupid ones to volunteer to work that day because I have no kids and my co-workers that do deserve the day off. I also feel that even though FedEx does not like to read most of the stuff we post on here, 95% of it is spot on and honest. There are some intelligent, thoughtful writers on here who express themselves well. FedEx is lucky to have these people and really does not deserve them. If FedEx really was the company it falsely portrays itself to the outside world as we would have a lot less to write about. FedEx spends a lot of money creating an image that is professional and caring about the customer but in reality it is all just a show. I do not think that FedEx will risk the negative image of getting a court order to find out the identity of employees that are frustrated and only venting here because if you express dissatisfaction to a manager or human resources you will be targeted. Time to hire even more lawyers. [/QUOTE]
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