Home
Forums
New posts
Search forums
What's new
New posts
Latest activity
Members
Current visitors
Log in
Register
What's new
Search
Search
Search titles only
By:
New posts
Search forums
Menu
Log in
Register
Install the app
Install
Home
Forums
Brown Cafe UPS Forum
UPS Discussions
stupid observation about ups pens..
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser
.
Reply to thread
Message
<blockquote data-quote="slantnosechevy" data-source="post: 577703" data-attributes="member: 21514"><p>One of UPS' biggest problems is they like to talk out of both sides of their ***** when it comes to service. There's the public version and then there's the private version and that is the reality that drivers are forced to provide.</p><p> </p><p>As far as customers setting their watch to deliveries...that seems to be a thing of the past except for pickups. They seem to be weening them off of the usual delivery times over time hoping that they can get away with it and they'll be happy with time in transit and leave it at that.</p><p> </p><p>I remember Kelly and Alden were absolutely irate over the fact that the customers loved their driver and disliked the people running the company back in '97 during the strike. They trusted the driver and most were like family to them. My center manager told me a few months after everything settled down that they (CMs) were going to make visits to the customers in an effort to sway them into believing that mngmnt. were really the ones who cared about them. That didn't work to well he told me later. PASS/EDD dispatches are accomplishing what they wanted indirectly and they love it. They really believe they can put anyone in the seat and get the same results except when there's a problem then they want you to go out and fix it using your reputation and friendships.</p></blockquote><p></p>
[QUOTE="slantnosechevy, post: 577703, member: 21514"] One of UPS' biggest problems is they like to talk out of both sides of their ***** when it comes to service. There's the public version and then there's the private version and that is the reality that drivers are forced to provide. As far as customers setting their watch to deliveries...that seems to be a thing of the past except for pickups. They seem to be weening them off of the usual delivery times over time hoping that they can get away with it and they'll be happy with time in transit and leave it at that. I remember Kelly and Alden were absolutely irate over the fact that the customers loved their driver and disliked the people running the company back in '97 during the strike. They trusted the driver and most were like family to them. My center manager told me a few months after everything settled down that they (CMs) were going to make visits to the customers in an effort to sway them into believing that mngmnt. were really the ones who cared about them. That didn't work to well he told me later. PASS/EDD dispatches are accomplishing what they wanted indirectly and they love it. They really believe they can put anyone in the seat and get the same results except when there's a problem then they want you to go out and fix it using your reputation and friendships. [/QUOTE]
Insert quotes…
Verification
Post reply
Home
Forums
Brown Cafe UPS Forum
UPS Discussions
stupid observation about ups pens..
Top