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Stupid on call pick ups
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<blockquote data-quote="hypo hanna" data-source="post: 1357328" data-attributes="member: 42600"><p>Corporate is well aware of the problem, they just don't want to invest the money to fix it. There is an internal form for dispatchers to report call center errors but they are so overloaded with other duties, they don't have the time to fill it out. Even if they do, there isn't much chance it will fix the real problem of miscommunication. English is not their first language and I suppose the pressure is on them like the domestic call centers to handle calls in a certain amount of time. It's human nature, if the clock is ticking, you might just guess at what the customer said rather then take the time to ask for clarification. They also figure out real quick that customers get frustrated having to repeat themselves over and over trying to get through the language barrier.</p></blockquote><p></p>
[QUOTE="hypo hanna, post: 1357328, member: 42600"] Corporate is well aware of the problem, they just don't want to invest the money to fix it. There is an internal form for dispatchers to report call center errors but they are so overloaded with other duties, they don't have the time to fill it out. Even if they do, there isn't much chance it will fix the real problem of miscommunication. English is not their first language and I suppose the pressure is on them like the domestic call centers to handle calls in a certain amount of time. It's human nature, if the clock is ticking, you might just guess at what the customer said rather then take the time to ask for clarification. They also figure out real quick that customers get frustrated having to repeat themselves over and over trying to get through the language barrier. [/QUOTE]
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