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<blockquote data-quote="TSG_Brown_06" data-source="post: 87040" data-attributes="member: 5105"><p>I don't follow SCS earnings all that much, but I can honestly tell you that the SCS helpdesk is abysmal, at best.</p><p></p><p>I dread getting high severity service orders from them. My last visit to a SCS site was a malfunctioning piece of hardware that TSG brown doesn't even have in their commonly used inventory.</p><p></p><p>I called the SCS helpdesk to get a self swap going. They said they couldn't do that and that they would be more than happy to dispatch TSG to address the issue... WHAT THE HELL? I said, "<em>how is that going to help---I AM TSG BROWN!?!</em>" The guy restated that he could not help me and they do not troubleshoot hardware. I nearly friggin snapped. I seriously thought that I felt something burst that day. What is sad, is that I made a second call to their pathetic global help desk and shortly after, got paged with a second Severity 2 log for the same issue. No lie... It took getting SCS management involved before I got a swap going.</p><p></p><p>I'm very thankful that we have competent TSC folks so help us when in a bind. <img src="/community/styles/default/xenforo/smilies/group1/thumbup1.gif" class="smilie" loading="lazy" alt=":thumbup1:" title="Thumbup1 :thumbup1:" data-shortname=":thumbup1:" /></p></blockquote><p></p>
[QUOTE="TSG_Brown_06, post: 87040, member: 5105"] I don't follow SCS earnings all that much, but I can honestly tell you that the SCS helpdesk is abysmal, at best. I dread getting high severity service orders from them. My last visit to a SCS site was a malfunctioning piece of hardware that TSG brown doesn't even have in their commonly used inventory. I called the SCS helpdesk to get a self swap going. They said they couldn't do that and that they would be more than happy to dispatch TSG to address the issue... WHAT THE HELL? I said, "[I]how is that going to help---I AM TSG BROWN!?![/I]" The guy restated that he could not help me and they do not troubleshoot hardware. I nearly friggin snapped. I seriously thought that I felt something burst that day. What is sad, is that I made a second call to their pathetic global help desk and shortly after, got paged with a second Severity 2 log for the same issue. No lie... It took getting SCS management involved before I got a swap going. I'm very thankful that we have competent TSC folks so help us when in a bind. :thumbup1: [/QUOTE]
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