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UPS Union Issues
SurePost - A Subcontracting Violation that has led to the loss of many UPS jobs.
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<blockquote data-quote="The Other Side" data-source="post: 1027640" data-attributes="member: 17969"><p>A few points on your post. Lets start with the bolded Black section first. Its always easier for someone sitting behind a desk to say that drivers dont interact with the decision makers, but thats not the case. We know the diffference between the shipping department and the front office. In fact, many of us interact with the decision makers everyday and sometimes on weekends. We are alot closer to the decision makers than your reps or your management team. I am starting my 23rd year on the same route and believe me, I have forgotten more about the route and its businesses then UPS and its managers will ever know.</p><p></p><p>Drivers make a point to understand how businesses work. That includes knowing who not to waste our voices on. When we arrive and the decision maker informs us that the BD rep offered them cheaper pricing by switching to surepost, then we can tell you that customers are not asking for such a service.</p><p></p><p>Yes, everyone wants cheaper everything, but by your own admission in RED BOLD, the way to get that to the customer is to DIVERT our business to a cheaper service delivered by the postal service. thank you for that. </p><p></p><p>Why not just cut the overtime down, cut out useless management positions including division level, make routes practical, and instead of having 6 management persons in the center without decision making authority, why not start promoting hourly drivers with a full understanding of the business to make those in the trenches decisons that today cannot be made without creating a ginormous clusterphuque?</p><p></p><p>With these cuts, we could lower prices for customers who need relief and still manage the business and service the customer properly, something that doesnt happen today?</p><p></p><p>You mentioned that the BD Reps would be hurting themselves by offering surepost, but the reality is, UPS cant keep BD reps. The turnover is fugly.</p><p></p><p>There has to be a reason that reps dont stay too long at UPS. Yes there are some that do, but they make up the minority.</p><p></p><p>AS for your division level reductions, thats not what I am talking about. I am glad there have been reductions, some needed to go, others shouldnt have been hired or promoted in the first place. What I am talking about is the redundancy is useless supervisors who cannot seem to do their jobs on a daily basis. Preload mistakes are at an all time time.</p><p></p><p>All the technology in the world and yet, our misloads have tripled daily and service failures are going through the roof. 7 supervisors on the pens and we cant get out of the building before 930am and our loads look like they used a shovel to put them in.</p><p></p><p>This costs the company millions of dollars in useless overtime, mileage, service failures and customer loyalty. In reality, all you are offering the customer is a change from a crappy service to an even crapier service so UPS can save a few bucks.</p><p></p><p>The proof is in the pudding with surepost, the complaints keep coming in, and the claims are starting to add up. Eventually, claims alone will kill this program as recieving customers start to deny this service.</p><p></p><p>Peace</p><p></p><p>TOS</p></blockquote><p></p>
[QUOTE="The Other Side, post: 1027640, member: 17969"] A few points on your post. Lets start with the bolded Black section first. Its always easier for someone sitting behind a desk to say that drivers dont interact with the decision makers, but thats not the case. We know the diffference between the shipping department and the front office. In fact, many of us interact with the decision makers everyday and sometimes on weekends. We are alot closer to the decision makers than your reps or your management team. I am starting my 23rd year on the same route and believe me, I have forgotten more about the route and its businesses then UPS and its managers will ever know. Drivers make a point to understand how businesses work. That includes knowing who not to waste our voices on. When we arrive and the decision maker informs us that the BD rep offered them cheaper pricing by switching to surepost, then we can tell you that customers are not asking for such a service. Yes, everyone wants cheaper everything, but by your own admission in RED BOLD, the way to get that to the customer is to DIVERT our business to a cheaper service delivered by the postal service. thank you for that. Why not just cut the overtime down, cut out useless management positions including division level, make routes practical, and instead of having 6 management persons in the center without decision making authority, why not start promoting hourly drivers with a full understanding of the business to make those in the trenches decisons that today cannot be made without creating a ginormous clusterphuque? With these cuts, we could lower prices for customers who need relief and still manage the business and service the customer properly, something that doesnt happen today? You mentioned that the BD Reps would be hurting themselves by offering surepost, but the reality is, UPS cant keep BD reps. The turnover is fugly. There has to be a reason that reps dont stay too long at UPS. Yes there are some that do, but they make up the minority. AS for your division level reductions, thats not what I am talking about. I am glad there have been reductions, some needed to go, others shouldnt have been hired or promoted in the first place. What I am talking about is the redundancy is useless supervisors who cannot seem to do their jobs on a daily basis. Preload mistakes are at an all time time. All the technology in the world and yet, our misloads have tripled daily and service failures are going through the roof. 7 supervisors on the pens and we cant get out of the building before 930am and our loads look like they used a shovel to put them in. This costs the company millions of dollars in useless overtime, mileage, service failures and customer loyalty. In reality, all you are offering the customer is a change from a crappy service to an even crapier service so UPS can save a few bucks. The proof is in the pudding with surepost, the complaints keep coming in, and the claims are starting to add up. Eventually, claims alone will kill this program as recieving customers start to deny this service. Peace TOS [/QUOTE]
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