Could it be that UPS Corporate does monitor this forum? Our PDS outlined upcoming changes to Surepost that were suggested by one of our members on a thread a while ago. The changes, which will be outlined in DIAD training next week, should help to provide better service for our more frequent residential consignees. The first change works like this---if the consignee has a non-Surepost package in EDD and a Surepost package is scanned the system will divert the package from the Post Office to be delivered directly to the consignee. The second change works like this---if a consignee has 2 or more Surepost packages those packages will be diverted from the Post Office, loaded in to EDD and delivered directly to the consignee. There was not enough time to go over all of the details---these will be covered in the training---but it does sound as though we will be getting back some of the volume we have lost to the Post Office. I will be curious to see if there will be a corresponding revenue recovery for those Surepost packages that we deliver.