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Surepost complaint
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<blockquote data-quote="Packmule" data-source="post: 958944" data-attributes="member: 33558"><p>AMTK54, your suggestions would seem to be the answer to the problem, except that the website of the shipper must make this possible. The last customer I dealt with on this swore up and down that the website would not accept a p.o. number anywhere. At that point, I didn't know how to advise her except to scream louder at the shipper and at UPS for creating a program that doesn't always work. She has been billed twice now for both the purchase of the product, as well as shipping--but still doesn't have the package!</p><p>Whatever happened to the company that used single-carrier responsibility as a selling tool?</p></blockquote><p></p>
[QUOTE="Packmule, post: 958944, member: 33558"] AMTK54, your suggestions would seem to be the answer to the problem, except that the website of the shipper must make this possible. The last customer I dealt with on this swore up and down that the website would not accept a p.o. number anywhere. At that point, I didn't know how to advise her except to scream louder at the shipper and at UPS for creating a program that doesn't always work. She has been billed twice now for both the purchase of the product, as well as shipping--but still doesn't have the package! Whatever happened to the company that used single-carrier responsibility as a selling tool? [/QUOTE]
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