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Surepost complaint
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<blockquote data-quote="barnyard" data-source="post: 959072" data-attributes="member: 13921"><p>Because the shipper did not pay for the additional service. They did not pay for the additional service because the customer would not pay for the additional service.</p><p></p><p>UPS does not make profits by upgrading packages to a better service level. That service has to be paid for. UPS will not be in business for long if they give away their service. </p><p></p><p>It is very easy to say, "We have to deliver the best level of service possible." when you are not the one writing the check. </p><p></p><p>My old route delivers to a PO. When sure post started, my PO volume jumped from 10-15 pieces a day to over 100 right now. I have suggested that we have the technology to match addresses from Sure Post to addresses that are already getting a package. I was told by my center manager that UPS will not upgrade packages for free. Once a customer gets 1 freebie, they will expect all of them free.</p><p></p><p>That is why we do not pull them out of the ULD bags.</p><p></p><p>Individual drivers might do that. They are certainly providing superior service in the customers eyes. UPS' CFO sees those drivers as giving away UPS profits and stealing those profits from shareholders.</p><p></p><p>A publicly owned company cannot provide maximum value to their shareholders and provide high levels of service to their customers. A society that shops at Walmart is telling businesses that service does not matter, low price is the most important thing.</p></blockquote><p></p>
[QUOTE="barnyard, post: 959072, member: 13921"] Because the shipper did not pay for the additional service. They did not pay for the additional service because the customer would not pay for the additional service. UPS does not make profits by upgrading packages to a better service level. That service has to be paid for. UPS will not be in business for long if they give away their service. It is very easy to say, "We have to deliver the best level of service possible." when you are not the one writing the check. My old route delivers to a PO. When sure post started, my PO volume jumped from 10-15 pieces a day to over 100 right now. I have suggested that we have the technology to match addresses from Sure Post to addresses that are already getting a package. I was told by my center manager that UPS will not upgrade packages for free. Once a customer gets 1 freebie, they will expect all of them free. That is why we do not pull them out of the ULD bags. Individual drivers might do that. They are certainly providing superior service in the customers eyes. UPS' CFO sees those drivers as giving away UPS profits and stealing those profits from shareholders. A publicly owned company cannot provide maximum value to their shareholders and provide high levels of service to their customers. A society that shops at Walmart is telling businesses that service does not matter, low price is the most important thing. [/QUOTE]
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