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Surepost complaint
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<blockquote data-quote="hondo" data-source="post: 959438" data-attributes="member: 8661"><p>Off the top of my head, let me give the example of a replacement part that is:</p><ul> <li data-xf-list-type="ul">critical to have in stock for next day service </li> <li data-xf-list-type="ul">but too expensive to stock more than one </li> </ul><p>ex.: A vital piece of equipment in CA goes down Monday afternoon. The technician thinks it is going to need a pump from IL, and because of the time zone difference, there's no time to tear down the equipment to verify; must order all possible parts needed <strong>right now!</strong> Overnight the equipment is torn down, and it turns out the pump is not needed. With next day return service, the pump should be back on the shelf in IL on Wednesday (or possibly in another customer's hands with package intercept). With 3DS, the pump is probably buried in a 53' trailer riding the rails back to IL for delivery Friday.</p><p>Which is a problem for some people in MA. You see, their pump broke on Tuesday; and they won't get that replacement until Saturday.</p></blockquote><p></p>
[QUOTE="hondo, post: 959438, member: 8661"] Off the top of my head, let me give the example of a replacement part that is: [LIST] [*]critical to have in stock for next day service [*]but too expensive to stock more than one [/LIST] ex.: A vital piece of equipment in CA goes down Monday afternoon. The technician thinks it is going to need a pump from IL, and because of the time zone difference, there's no time to tear down the equipment to verify; must order all possible parts needed [B]right now![/B] Overnight the equipment is torn down, and it turns out the pump is not needed. With next day return service, the pump should be back on the shelf in IL on Wednesday (or possibly in another customer's hands with package intercept). With 3DS, the pump is probably buried in a 53' trailer riding the rails back to IL for delivery Friday. Which is a problem for some people in MA. You see, their pump broke on Tuesday; and they won't get that replacement until Saturday. [/QUOTE]
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