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Taking it from fdx
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<blockquote data-quote="dannyboy" data-source="post: 55069"><p>For an upper cruster, ya ever heard of call girls? That way the arms dont hurt!</p><p></p><p>All kidding aside, your post and others like them, and the knowledge that I have of the inner workings of UPS currently has me very worried. It seems that over the last 5-7 years we have turned increasingly inward with our company focus instead of focusing on the customer. As you said, its all numbers, not real results. Kinda like being over or under. Just numbers, not really an indication of a good job or not.</p><p></p><p>As for the larger accounts, I understand that the local service has a limited impact on if we can keep a large account or not. But there are many times we do things to keep our numbers up that actually hurt the customer. </p><p></p><p>Like leaving packages on the dock because there is not enough cube room in the package cars. Why not dispatch a feeder to get the packages? Well because all management decisions are not made locally anymore. </p><p></p><p>For the most part local management are like eunuchs, a lot of promise but no clout when it comes to delivering on service. They have to justify anything that drops the centers numbers, and providing service is usually not enough to justify a large drop in the centers stats. That is a shame. But everything is geared to please the number crunchers up the ladder.</p><p></p><p>And it was not too long ago that we were turning our focus on how upper management could empower local management to empower their drivers to get and keep more business.</p><p></p><p>Funny how a number cruncher can do that to a service company. I just hope when he gets the boot, it will not be too late to turn the ship around.</p><p></p><p>d</p></blockquote><p></p>
[QUOTE="dannyboy, post: 55069"] For an upper cruster, ya ever heard of call girls? That way the arms dont hurt! All kidding aside, your post and others like them, and the knowledge that I have of the inner workings of UPS currently has me very worried. It seems that over the last 5-7 years we have turned increasingly inward with our company focus instead of focusing on the customer. As you said, its all numbers, not real results. Kinda like being over or under. Just numbers, not really an indication of a good job or not. As for the larger accounts, I understand that the local service has a limited impact on if we can keep a large account or not. But there are many times we do things to keep our numbers up that actually hurt the customer. Like leaving packages on the dock because there is not enough cube room in the package cars. Why not dispatch a feeder to get the packages? Well because all management decisions are not made locally anymore. For the most part local management are like eunuchs, a lot of promise but no clout when it comes to delivering on service. They have to justify anything that drops the centers numbers, and providing service is usually not enough to justify a large drop in the centers stats. That is a shame. But everything is geared to please the number crunchers up the ladder. And it was not too long ago that we were turning our focus on how upper management could empower local management to empower their drivers to get and keep more business. Funny how a number cruncher can do that to a service company. I just hope when he gets the boot, it will not be too late to turn the ship around. d [/QUOTE]
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