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Taking it from fdx
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<blockquote data-quote="upsdawg" data-source="post: 55077"><p>Because customers are leaving is not the A/E's fault---it is all of our fault!! If we have gotten our company in a situation where customers will leave because of rates we are in trouble!! UPS is not the low cost carrier. We can not charge rates that are lower than our cost to serve---and because our costs are much higher that our competitors(FedEx/DHL) because we have the best drivers--we also pay our drivers top wages....which is factored into---cost to serve!! </p><p>Fed Ex and DHL are targeting our larger customers---and if a customer can save some substantial money--they are not loyal.....maybe the shipping clerk is--but not the CFO!! </p><p> </p><p>We , A/E's and Drivers and sorters and Feeder Drivers, and the guy in payroll---need to work together and have the best service and make the customer feel that there is value to UPS above and beyond rates!!!</p></blockquote><p></p>
[QUOTE="upsdawg, post: 55077"] Because customers are leaving is not the A/E's fault---it is all of our fault!! If we have gotten our company in a situation where customers will leave because of rates we are in trouble!! UPS is not the low cost carrier. We can not charge rates that are lower than our cost to serve---and because our costs are much higher that our competitors(FedEx/DHL) because we have the best drivers--we also pay our drivers top wages....which is factored into---cost to serve!! Fed Ex and DHL are targeting our larger customers---and if a customer can save some substantial money--they are not loyal.....maybe the shipping clerk is--but not the CFO!! We , A/E's and Drivers and sorters and Feeder Drivers, and the guy in payroll---need to work together and have the best service and make the customer feel that there is value to UPS above and beyond rates!!! [/QUOTE]
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