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Taking it from fdx
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<blockquote data-quote="proups" data-source="post: 55080"><p>You all make good points, but if we are going to keep business, we have to do it together. </p><p> </p><p>Over the years, I've observed interactions between drivers and AEs, usually in the AM. What I have consistently seen is the AE walking around talking to drivers, but not taking the time to really get to know the driver. </p><p> </p><p>We should all be aware of accounts that are about to divert. Who would know that better than the driver that talks with the people on the dock every day? Sure, at large accounts the driver may not know because he/she does not talk to the decision maker, but drivers can certainly help maintain and grow business. </p><p> </p><p>I won't deliver a crushed package. It hurts my reputation.</p></blockquote><p></p>
[QUOTE="proups, post: 55080"] You all make good points, but if we are going to keep business, we have to do it together. Over the years, I've observed interactions between drivers and AEs, usually in the AM. What I have consistently seen is the AE walking around talking to drivers, but not taking the time to really get to know the driver. We should all be aware of accounts that are about to divert. Who would know that better than the driver that talks with the people on the dock every day? Sure, at large accounts the driver may not know because he/she does not talk to the decision maker, but drivers can certainly help maintain and grow business. I won't deliver a crushed package. It hurts my reputation. [/QUOTE]
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Taking it from fdx
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