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Taking it from fdx
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<blockquote data-quote="dannyboy" data-source="post: 55084"><p>Speed </p><p> </p><p>THe big accounts are the ones that the comp goes for every time. They promise them the moon to get their foot in the door. </p><p> </p><p>There are many things that go on behind closed doors that we the driver are not allowed in on. There are many larger companies that are handled on a national level and the local AE is not even in on the plays. </p><p> </p><p>So let them go with whom ever and see if they will be as happy. </p><p> </p><p>That all being said, I, as a customer, have seen many packages damaged lately that used to be delivered in pristine condition. I dont know why, maybe it is that more people get to handle the package now than before with all the extra lables we now attatch to each one. </p><p> </p><p>One of my suppliers told me the went to Fdx because 79% of their packages were being damaged. The only way these could be damaged was to be thrown or dropped from 4-5 feet. Liquid in a container, with a brand new box with handle grips on it. </p><p> </p><p>It costs them about 20% more in shipping, but they damage less than 5% of the packages. </p><p> </p><p>So if you want to keep customers, look at what we do internally first. WE could really clean up our act quite a bit to keep the customers happy with our service. </p><p> </p><p>I hope that Harry and David are so pleased with the over night deliveries that they return the ground shipments to us that we had from years back. </p><p> </p><p>d</p></blockquote><p></p>
[QUOTE="dannyboy, post: 55084"] Speed THe big accounts are the ones that the comp goes for every time. They promise them the moon to get their foot in the door. There are many things that go on behind closed doors that we the driver are not allowed in on. There are many larger companies that are handled on a national level and the local AE is not even in on the plays. So let them go with whom ever and see if they will be as happy. That all being said, I, as a customer, have seen many packages damaged lately that used to be delivered in pristine condition. I dont know why, maybe it is that more people get to handle the package now than before with all the extra lables we now attatch to each one. One of my suppliers told me the went to Fdx because 79% of their packages were being damaged. The only way these could be damaged was to be thrown or dropped from 4-5 feet. Liquid in a container, with a brand new box with handle grips on it. It costs them about 20% more in shipping, but they damage less than 5% of the packages. So if you want to keep customers, look at what we do internally first. WE could really clean up our act quite a bit to keep the customers happy with our service. I hope that Harry and David are so pleased with the over night deliveries that they return the ground shipments to us that we had from years back. d [/QUOTE]
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