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Taking it from fdx
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<blockquote data-quote="racerx" data-source="post: 55089"><p>Wow, Speeddemon.. I sure am glad that you were involved with everything that transpired to lose that account to give us your insight about how your sorry account execs were not taking care of your centers largest customer. Im sure you attended every meeting that was held between said sorry account exec and that account to discuss all the issues that were going on. </p><p> </p><p>Im also sure you were there during that meeting when that customer threw an unsolicited proposal that FedEx had made on the table that basically offered 15% higher discounts on ground than we had. Im also positive that you were involved in the meeting with the pricing department when your sorry account exec requested higher levels of incentives in order to save the account. Im also sure that you were right there when the study was completed that showed that given our cost structure that the average cost per shipment was higher than the average revenue per shipment and would cause us to lose money on every shipment at those discount levels. And I am absolutely positive that you offered to take a pay cut so that we could save this account because the sorry account exec that lost this account did when the vast majority of his compensation plan walked out the door, cutting his annual salary by 20%. </p><p> </p><p>Or maybe you were in the meeting when that customer pointed out that we had way too many service failures. So then that means that you were involved with the meetings with the center manager to attempt to rectify the local problems and the conference calls with the region and corporate to attempt to find out were all the problems in a particular hub, or were they just random. </p><p> </p><p>Or maybe you were in the meeting with that customer when he said that UPS was causing way too many damages. And if that is the case, then I am sure that you were there on the docks with DRG making packaging suggestions to the customer who decided that they were going to keep on using boxes that were way below UPS packaging guidelines because using sturdier boxes would increase his shipping costs by 3%, but they still expected UPS to pay for damages. </p><p> </p><p>Or maybe you werent in any of those meetings and all you have to go on is rumor and innuendo. Maybe you have bits and pieces of the story, but you were not involved in every discussion so you think you know what happened. And if that is the case, then I KNOW that you would not follow those idiots who post on this site that have never been a driver, yet feel compelled to tell those who are how easy their job is and what they are doing wrong. Because that would be hypocritical, and you are no hypocrite.</p></blockquote><p></p>
[QUOTE="racerx, post: 55089"] Wow, Speeddemon.. I sure am glad that you were involved with everything that transpired to lose that account to give us your insight about how your sorry account execs were not taking care of your centers largest customer. Im sure you attended every meeting that was held between said sorry account exec and that account to discuss all the issues that were going on. Im also sure you were there during that meeting when that customer threw an unsolicited proposal that FedEx had made on the table that basically offered 15% higher discounts on ground than we had. Im also positive that you were involved in the meeting with the pricing department when your sorry account exec requested higher levels of incentives in order to save the account. Im also sure that you were right there when the study was completed that showed that given our cost structure that the average cost per shipment was higher than the average revenue per shipment and would cause us to lose money on every shipment at those discount levels. And I am absolutely positive that you offered to take a pay cut so that we could save this account because the sorry account exec that lost this account did when the vast majority of his compensation plan walked out the door, cutting his annual salary by 20%. Or maybe you were in the meeting when that customer pointed out that we had way too many service failures. So then that means that you were involved with the meetings with the center manager to attempt to rectify the local problems and the conference calls with the region and corporate to attempt to find out were all the problems in a particular hub, or were they just random. Or maybe you were in the meeting with that customer when he said that UPS was causing way too many damages. And if that is the case, then I am sure that you were there on the docks with DRG making packaging suggestions to the customer who decided that they were going to keep on using boxes that were way below UPS packaging guidelines because using sturdier boxes would increase his shipping costs by 3%, but they still expected UPS to pay for damages. Or maybe you werent in any of those meetings and all you have to go on is rumor and innuendo. Maybe you have bits and pieces of the story, but you were not involved in every discussion so you think you know what happened. And if that is the case, then I KNOW that you would not follow those idiots who post on this site that have never been a driver, yet feel compelled to tell those who are how easy their job is and what they are doing wrong. Because that would be hypocritical, and you are no hypocrite. [/QUOTE]
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