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Tales from the 800 #
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<blockquote data-quote="AKCoverMan" data-source="post: 1111782" data-attributes="member: 17867"><p>We have heard this feedback in PCMs in my center.</p><p></p><p>Why would the driver intentionally create a send again and add to his stop count for tomorrow? I mean he/she has already found the package on the PC and walked it to the door, now he/she is going to take time to write out an infonote and service cross the package and walk it back to the PC but isn't going to ring the bell or knock? </p><p></p><p>Yeah that makes sense.</p><p></p><p>The only time I don't ring and/or knock is if there is a sign requesting not to, and it's a DRable package. I add "NO RING" in the notes section on the package and DR Front Door to document why I didn't follow SOP and ring the bell.</p><p></p><p>I am kinda surprised that "didn't ring doorbell" is the number one complaint. I would have thought it was from the people who don't read the infonote and leave it signed for me the next day on a sig required or wine shipment.</p><p></p><p>People don't get that the signature gathering exercise is not so much about collecting the signature but insuring that we do not leave these particular packages unattended; but rather are handed directly to the person signing for them at the time of delivery.</p></blockquote><p></p>
[QUOTE="AKCoverMan, post: 1111782, member: 17867"] We have heard this feedback in PCMs in my center. Why would the driver intentionally create a send again and add to his stop count for tomorrow? I mean he/she has already found the package on the PC and walked it to the door, now he/she is going to take time to write out an infonote and service cross the package and walk it back to the PC but isn't going to ring the bell or knock? Yeah that makes sense. The only time I don't ring and/or knock is if there is a sign requesting not to, and it's a DRable package. I add "NO RING" in the notes section on the package and DR Front Door to document why I didn't follow SOP and ring the bell. I am kinda surprised that "didn't ring doorbell" is the number one complaint. I would have thought it was from the people who don't read the infonote and leave it signed for me the next day on a sig required or wine shipment. People don't get that the signature gathering exercise is not so much about collecting the signature but insuring that we do not leave these particular packages unattended; but rather are handed directly to the person signing for them at the time of delivery. [/QUOTE]
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