Pretzel, I for one have learned to recognize your comments as the closest thing to what Atlanta may be thinking. Off this subject, but why does Atlanta drop the ball on sales leads?
You may answer in the sales lead thread, but I know I have your attention here which is why I ask the question here.
UPS really drops the ball on sales leads and tries to guilt trip the driver. Give the driver a 1-800 number we could call at the first sign our sales lead is in trouble so Atlanta would know and possible react. Sales leads, for the most part are a joke.
Back to telemetrics. I hate shutting my bulkhead door while delivering rezzies. Guess those days are gone.
Hello,
I didn't respond to the sales lead thread because I didn't think I could add anything useful.
From my perspective, our sales lead system is broken and broken big. I've heard this discussed many times, and have yet to see a good solution.
I think it starts at exactly what you said. Drivers are pushed hard to put in sales leads. Then BD is buried with leads (some are good ones, some are poor). They have a problem weeding through them efficiently, so they are poorly handled.
The driver and customer BOTH then get upset. Its a very poor cycle.
BTW, I don't work in Atlanta. I just relay here what they tell me in meetings and what friends who work in corporate discuss with me.
I personally thing your idea of an 800 number for a driver to call (or web site), when a lead is in trouble is the best idea I've heard to date.
I'm sorry I could not be of more help, but I will pass your idea along.
P-Man