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Thank you fedex for firing me for asking directions
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<blockquote data-quote="Ricochet1a" data-source="post: 1178603" data-attributes="member: 22880"><p>Like many things in Express - not an explicit company wide policy. The reason for this is because they send out Couriers with NO ROUTE KNOWLEDGE and expect them to get volume off. By having a written policy, they give ammunition for attorneys to use against FedEx.</p><p></p><p>There is no 'job aid' that a Courier can look at while in the back of their truck, and see what precise steps to take if they have a package for which they cannot locate the delivery location. The only thing they have is the p-pad, and many times the dispatcher is even more in the dark than the Courier asking for directions. Add on top of this the pressure to meet SPH goal and not have any gaps, and Couriers are real temped to enter a DEX 3 and move on....</p><p></p><p>Express knows this, thus why the hammer fell (I've got to assume it is due to having TWO Dex 3's back to back). </p><p></p><p>It will all depend on what was sent to dispatch and what was sent back. Falsification requires the individual to act in 'bad faith'. It is somewhat obvious that this Courier acted in 'good faith'. This is why I'm even surprised that Express pulled the plug and didn't either do a Warning Letter with no unpaid time off or an OLCC with EXPLICIT instructions attached to it as to the 'local' policy of what to do with a package for which one cannot locate the delivery location.</p></blockquote><p></p>
[QUOTE="Ricochet1a, post: 1178603, member: 22880"] Like many things in Express - not an explicit company wide policy. The reason for this is because they send out Couriers with NO ROUTE KNOWLEDGE and expect them to get volume off. By having a written policy, they give ammunition for attorneys to use against FedEx. There is no 'job aid' that a Courier can look at while in the back of their truck, and see what precise steps to take if they have a package for which they cannot locate the delivery location. The only thing they have is the p-pad, and many times the dispatcher is even more in the dark than the Courier asking for directions. Add on top of this the pressure to meet SPH goal and not have any gaps, and Couriers are real temped to enter a DEX 3 and move on.... Express knows this, thus why the hammer fell (I've got to assume it is due to having TWO Dex 3's back to back). It will all depend on what was sent to dispatch and what was sent back. Falsification requires the individual to act in 'bad faith'. It is somewhat obvious that this Courier acted in 'good faith'. This is why I'm even surprised that Express pulled the plug and didn't either do a Warning Letter with no unpaid time off or an OLCC with EXPLICIT instructions attached to it as to the 'local' policy of what to do with a package for which one cannot locate the delivery location. [/QUOTE]
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