A buddy at work has been dealing with Aetna for STD benefits and 6 weeks has gone by without him receiving a check. Everytime he calls his Case Worker the call ends up in voicemail with no return calls for days. They keep asking for more and more paperwork every day. He is going insane and its unfair one has to fight for a benefit we are entitled to. Aren't these companies supposed to work for us, not against us?? Has anyone else delt with this type of nightmare? What could be done? Please share your Aetna experiences.
Aetna is a joke. Their main concern is whether or not the employee is receiving some form of worker's compensation, based on the overall FedEx campaign to rid the company of anyone who is injured, sick, or otherwise a "liability". In other words, Aetna wants to make sure that they don't have to pay if they can have workers comp foot the bill. I have also heard horror stories about phone calls that are never returned, and checks that take months to get issued. Too bad for the employee who isn't receiving a dime the whole time they decide which end is up. Again, total disregard for the needs of the employee.
As usual, the employee's needs are considered last, because they had the unmitigated gall to become sick and/or injured, and cost Fred S potential additional profit. Eventually, they will have to pay-up, and the employee will be issued a check retroactive to the date of injury/sickness...minus the waiting period.
Just another shining example of the way FedEx regards it's workers...with contempt. How dare you become unavailable to Fred, especially now, when most locations are understaffed and unable to deliver the Purple Promise. My station had several hundred Code 01's today, due to heavy inbound, not enough people or trucks, and general mismanagement and overall incompetence. Sound familiar?
Rather than step-up and do more, step-back and do less, and let management figure it all out.
