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The Concept of Constructive Dissatisfaction
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<blockquote data-quote="DS" data-source="post: 291810" data-attributes="member: 556"><p>Tie and over9,I hope you are kidding,MrFedEx is asking a valid question and I think he deserves a real answer.I believe that originally Jim Caseys idea of constructive dissatisfaction was intended for all employees and I'm sure a lot of the ideas and methods in use today are the direct result of thier input.Over the years with Jim gone and nobody in charge with the same values,this concept has eroded to the point where in some centers,management has misinteprpreted it .Now it's a means to an ends to ensure that the driver has it driven into his head every day ,regardless if he is doing a good job or not,that he needs to improve his numbers.</p><p>As far as ideas submitted by hourlies goes,it seems that there is no new ideas to ups,they know everything, with one recent exception.They are asking for advice on the design of the new diad on upsers.com.In the end,what they want is to save them time so they can be that much more productive.The only suggestions ups acknowledges is sales leads,and they do pay well if there's volume involved.So I guess,in the end,it all boils down to money.</p><p>I have not read "driving change" and I don't intend to.I'm afraid t would just piss me off.</p><p>I'm not sure abot FedEx but ups used to be about providing a service,but they've become so big,that constructive criticism has been replaced by the desire for promotion,and all the abuse we take is the result of some center manager needing to improve HIS numbers. Its sad really.</p></blockquote><p></p>
[QUOTE="DS, post: 291810, member: 556"] Tie and over9,I hope you are kidding,MrFedEx is asking a valid question and I think he deserves a real answer.I believe that originally Jim Caseys idea of constructive dissatisfaction was intended for all employees and I'm sure a lot of the ideas and methods in use today are the direct result of thier input.Over the years with Jim gone and nobody in charge with the same values,this concept has eroded to the point where in some centers,management has misinteprpreted it .Now it's a means to an ends to ensure that the driver has it driven into his head every day ,regardless if he is doing a good job or not,that he needs to improve his numbers. As far as ideas submitted by hourlies goes,it seems that there is no new ideas to ups,they know everything, with one recent exception.They are asking for advice on the design of the new diad on upsers.com.In the end,what they want is to save them time so they can be that much more productive.The only suggestions ups acknowledges is sales leads,and they do pay well if there's volume involved.So I guess,in the end,it all boils down to money. I have not read "driving change" and I don't intend to.I'm afraid t would just piss me off. I'm not sure abot FedEx but ups used to be about providing a service,but they've become so big,that constructive criticism has been replaced by the desire for promotion,and all the abuse we take is the result of some center manager needing to improve HIS numbers. Its sad really. [/QUOTE]
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