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UPS Discussions
The Concept of Constructive Dissatisfaction
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<blockquote data-quote="Anonymous Commenter" data-source="post: 291981"><p>UPS still cares about service, and our service has improved over the past few years (in terms of time in transit, percent of service failures, etc). If you've been around for 20 years then you must recall the days where entire cars were missed in the past and noone found out about it. It was much easier to bury large numbers of packages 10 years ago. Compare that to now, where two missed packages show on a report the next morning and you have to realize that overall service has improved (even though it may not feel like it). As far as the roots of UPS, we're a public company so I think we have to abandon some of our roots if we're going to move the stock price. We tried running the company "by our roots" over the last 8 years and the stock is lower than the 11/10/1999 closing price. It's time to run it different, take some risks, and get the stock moving.</p></blockquote><p></p>
[QUOTE="Anonymous Commenter, post: 291981"] UPS still cares about service, and our service has improved over the past few years (in terms of time in transit, percent of service failures, etc). If you've been around for 20 years then you must recall the days where entire cars were missed in the past and noone found out about it. It was much easier to bury large numbers of packages 10 years ago. Compare that to now, where two missed packages show on a report the next morning and you have to realize that overall service has improved (even though it may not feel like it). As far as the roots of UPS, we're a public company so I think we have to abandon some of our roots if we're going to move the stock price. We tried running the company "by our roots" over the last 8 years and the stock is lower than the 11/10/1999 closing price. It's time to run it different, take some risks, and get the stock moving. [/QUOTE]
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