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The Concept of Constructive Dissatisfaction
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<blockquote data-quote="Coldworld" data-source="post: 299723" data-attributes="member: 4777"><p>But the company can have a sup waste 3 hours following around a driver who has done nothing wrong...give me a break. A couple years ago they had sales reps out doing observations on drivers. One followed me into a strip mall watched me do 3 or 4 stops then approached me. He introduced himself to me and told me what he was doing. Actually by what he said and his tone of voice I pretty much got the impression he was embarassed for being out there like he was in the FBI or something. He told me good job on grabbing the handrail, etc. I then asked him, how volume development was going. He said that the reps were really busy and there were a few large accounts they were close to picking up in the local area. I told him have a good day and he left. Ok, now I really dont need to tell you that him being out for who knows how long was an absolute waist of company money and time. Business for the business development side of the company is very busy but they are told to go out and follow drivers. This is the exact kind of stuff that makes your post absolutely null and void. How is this good for employee relations, how is this good for ups' bottom dollar, and the most important how is this good for potential customers who would like to have time with a rep, but Im sorry they're a little busy now. How absolutely pathetic is this, I wish it wasnt true, but it happen. Lets add up all the hours that these kinds of things happen on a daily basis and it adds up to millions of dollars, and dont try to spin it down the road of being salaried employees...it was a waste of time and money. I really dont need to tell you that on some items, ups wastes money hand over foot and trys to justifify it by sugarcoating things then makes it up by cutting out things that are absolutely necessary for the daily survival of this company.</p></blockquote><p></p>
[QUOTE="Coldworld, post: 299723, member: 4777"] But the company can have a sup waste 3 hours following around a driver who has done nothing wrong...give me a break. A couple years ago they had sales reps out doing observations on drivers. One followed me into a strip mall watched me do 3 or 4 stops then approached me. He introduced himself to me and told me what he was doing. Actually by what he said and his tone of voice I pretty much got the impression he was embarassed for being out there like he was in the FBI or something. He told me good job on grabbing the handrail, etc. I then asked him, how volume development was going. He said that the reps were really busy and there were a few large accounts they were close to picking up in the local area. I told him have a good day and he left. Ok, now I really dont need to tell you that him being out for who knows how long was an absolute waist of company money and time. Business for the business development side of the company is very busy but they are told to go out and follow drivers. This is the exact kind of stuff that makes your post absolutely null and void. How is this good for employee relations, how is this good for ups' bottom dollar, and the most important how is this good for potential customers who would like to have time with a rep, but Im sorry they're a little busy now. How absolutely pathetic is this, I wish it wasnt true, but it happen. Lets add up all the hours that these kinds of things happen on a daily basis and it adds up to millions of dollars, and dont try to spin it down the road of being salaried employees...it was a waste of time and money. I really dont need to tell you that on some items, ups wastes money hand over foot and trys to justifify it by sugarcoating things then makes it up by cutting out things that are absolutely necessary for the daily survival of this company. [/QUOTE]
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