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The Concept of Constructive Dissatisfaction
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<blockquote data-quote="MrFedEx" data-source="post: 299991" data-attributes="member: 12508"><p>Tony Express...you're barking up the wrong tree. If you have read my previous posts, I am pointing-out that while methods and procedures are important at both UPS and FedEx, it is often anti-productive to take them to the level to which they are taken by some managers. It is not an "attack" against UPS, and I don't really know how you reached that conclusion. My bathroom "example" of Taylorism run rampant is meant to be ridiculous, but sometimes that seems where management is headed. I've been following the thread about the UPS manager who is headed for Tampa, and on one level it's very funny. On another, he's an illustration of someone who pushes the envelope a bit too far. We've got a bunch of managers just like him, and many came from Brown.</p><p>If you think that every driver out there follows methods and procedures exactly, you're just plain wrong. In my opinion, Tayloristic management techniques don't work nearly as well as UPS or FedEx think they do. And since we basically shamelessly copied your methods, our management essentially follows the UPS playbook. Managers can try and cram it down driver's throats, but the reality is that almost all UPS and FedEx drivers I know only operate "by the book" on a checkride. If one were to follow policy and methods to the letter, you'd never finish your route.</p><p>Taylor's initial studies were of a laborer shoveling coal. By changing the workers movements so they were more efficient, his productivity was greatly improved. However, nobody bothered to consult the worker to see how he was affected....only productivity mattered. Although Taylorism "works", it is also de-humanizing and treats workers as though they are machines instead of people. When taken to ridiculous levels, which can and does happen at both UPS and FedEx, it can be both anti-productive and anti-worker.</p></blockquote><p></p>
[QUOTE="MrFedEx, post: 299991, member: 12508"] Tony Express...you're barking up the wrong tree. If you have read my previous posts, I am pointing-out that while methods and procedures are important at both UPS and FedEx, it is often anti-productive to take them to the level to which they are taken by some managers. It is not an "attack" against UPS, and I don't really know how you reached that conclusion. My bathroom "example" of Taylorism run rampant is meant to be ridiculous, but sometimes that seems where management is headed. I've been following the thread about the UPS manager who is headed for Tampa, and on one level it's very funny. On another, he's an illustration of someone who pushes the envelope a bit too far. We've got a bunch of managers just like him, and many came from Brown. If you think that every driver out there follows methods and procedures exactly, you're just plain wrong. In my opinion, Tayloristic management techniques don't work nearly as well as UPS or FedEx think they do. And since we basically shamelessly copied your methods, our management essentially follows the UPS playbook. Managers can try and cram it down driver's throats, but the reality is that almost all UPS and FedEx drivers I know only operate "by the book" on a checkride. If one were to follow policy and methods to the letter, you'd never finish your route. Taylor's initial studies were of a laborer shoveling coal. By changing the workers movements so they were more efficient, his productivity was greatly improved. However, nobody bothered to consult the worker to see how he was affected....only productivity mattered. Although Taylorism "works", it is also de-humanizing and treats workers as though they are machines instead of people. When taken to ridiculous levels, which can and does happen at both UPS and FedEx, it can be both anti-productive and anti-worker. [/QUOTE]
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