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The Plan is Still a Go
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<blockquote data-quote="oldrps" data-source="post: 1069938" data-attributes="member: 36765"><p>MrFedex -- Your better off complaining about Express operations, you don't know a lot about the small package industry. There is much, MUCH more ground volume than air, always has been and always will be. I am not talking about FedEx Ground and Express, I am talking ALL small packages, USPS, UPS, and other carriers. </p><p></p><p>It makes perfect sense that your sales people sell more Ground, there is much more Ground volume than Express volume. I still know an Account Rep at FedEx that started with RPS. He says they do have goals for Express, Ground, and now Freight volumes. (They don't sell one service, they sell all three) He said that it is hard to sell Express due to the costs and for most companies, it has to be an emergency for them to utilize that service. All companies are looking to cut costs, why spend $50 to get something next day by Express there when you can spend $10 with Ground and still get it there next day. If you don't want that to happen with FedEx, I am sure UPS will be more than happy to deliver it.</p><p></p><p>MrFedex, you say sales shouldn't let a customer know that a point can be serviced overnight by Ground. If they don't, UPS will, and then you lose ALL of their business. I hate to tell you, but FedEx is no longer an overnight company, it is a full service transportation company. You are clinging on to the glory days of Federal Express, FedEx has moved on. The growth of FedEx is in Ground and international markets. The small package market has changed dramatically in the last 15 years and FedEx has done a very good job in adapting.</p><p></p><p>Several people on this board need to remember that the customers/shippers choose the level of service, not FedEx or UPS. The key to success is to get every package/shipment you can, not just one service level.</p></blockquote><p></p>
[QUOTE="oldrps, post: 1069938, member: 36765"] MrFedex -- Your better off complaining about Express operations, you don't know a lot about the small package industry. There is much, MUCH more ground volume than air, always has been and always will be. I am not talking about FedEx Ground and Express, I am talking ALL small packages, USPS, UPS, and other carriers. It makes perfect sense that your sales people sell more Ground, there is much more Ground volume than Express volume. I still know an Account Rep at FedEx that started with RPS. He says they do have goals for Express, Ground, and now Freight volumes. (They don't sell one service, they sell all three) He said that it is hard to sell Express due to the costs and for most companies, it has to be an emergency for them to utilize that service. All companies are looking to cut costs, why spend $50 to get something next day by Express there when you can spend $10 with Ground and still get it there next day. If you don't want that to happen with FedEx, I am sure UPS will be more than happy to deliver it. MrFedex, you say sales shouldn't let a customer know that a point can be serviced overnight by Ground. If they don't, UPS will, and then you lose ALL of their business. I hate to tell you, but FedEx is no longer an overnight company, it is a full service transportation company. You are clinging on to the glory days of Federal Express, FedEx has moved on. The growth of FedEx is in Ground and international markets. The small package market has changed dramatically in the last 15 years and FedEx has done a very good job in adapting. Several people on this board need to remember that the customers/shippers choose the level of service, not FedEx or UPS. The key to success is to get every package/shipment you can, not just one service level. [/QUOTE]
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