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The "S" Does Still Stand For "Service"
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<blockquote data-quote="UnconTROLLed" data-source="post: 845810" data-attributes="member: 18708"><p>Lord knows the average Saturday sup would not exhaust a call-in list for one exception package. That one hour of work for one package would throw their Saturday numbers into the crapper, paid hours and staffing, esp a tiny operation like the one Upstate works in. After all, this is a numbers based operation where nothing else matters except what can be mathematically derived, formulated and demonstrated within a paper trail. </p><p></p><p>People can say "heartfelt customer service, what a feel good story!" however had the sup declined to delivery the pkg himself/herself, they would have been reamed and out of a job the following Monday for not following direct orders. I'm sure it wasn't done out of the goodness of their heart.</p></blockquote><p></p>
[QUOTE="UnconTROLLed, post: 845810, member: 18708"] Lord knows the average Saturday sup would not exhaust a call-in list for one exception package. That one hour of work for one package would throw their Saturday numbers into the crapper, paid hours and staffing, esp a tiny operation like the one Upstate works in. After all, this is a numbers based operation where nothing else matters except what can be mathematically derived, formulated and demonstrated within a paper trail. People can say "heartfelt customer service, what a feel good story!" however had the sup declined to delivery the pkg himself/herself, they would have been reamed and out of a job the following Monday for not following direct orders. I'm sure it wasn't done out of the goodness of their heart. [/QUOTE]
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The "S" Does Still Stand For "Service"
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