The UPS Store: Packing and Delivering Holiday Happiness

Discussion in 'UPS Pressroom News' started by ROBO MOD, Nov 18, 2014.


    ROBO MOD I'm a Robot Staff Member

    Nationwide Locations Offer New App to Deliver Holiday Happiness, Expertise and Pack and Ship Guarantee

    While the holidays are commonly known as "the most wonderful time of the year," they can also be the most stressful thanks to holiday to-do lists and errands. For those needing to ship gifts to family and friends afar, the four short weeks - or 22 shipping days - between Thanksgiving and Christmas can be a time of constant worry. With more than 4,400 locations across the United States, it's likely there is a The UPS Store® location nearby. Each location offers experts who can help pack and ship all types of holiday gifts, with a Pack and Ship Guarantee* that gives customers peace of mind.

    The UPS Store is offering its shipping customers the opportunity to send something new and special this holiday season.

    For the first time, The UPS Store is rolling out a mobile app that allows customers to "Deliver Holiday Happiness" to loved ones across the country with a customizable video message.** Using the recently launched mobile app, senders can create a 15-second custom video to accompany their gift package, choosing one of three illustrated holiday scenes. The recipient can then view the special video upon receiving their package. To learn more about Delivering Holiday Happiness, visit The UPS Store YouTube channel.

    "At The UPS Store, we're always striving to think of innovative ways to better serve our customers," said Michelle Van Slyke, vice president of marketing and sales at The UPS Store. "Our new app, Delivering Holiday Happiness, is an entertaining way for our customers to add a personal touch to every gift they ship."

    The UPS Store also carries all necessary packing materials, including cardboard boxes, tape and packing peanuts, inserts, or protective air cushions. For customers who prefer to pack gifts on their own, The UPS Store has provided the below tips to help ease the process of packing and shipping during the holidays:

    • Take batteries out of items before shipping.
    • Use a sturdy new box to provide additional protection for your items. Do not use old boxes or gift boxes to ship gifts, or any string or wrapping paper on the outside of the package.
    • Use at least two inches of packaging peanuts on each side of your item.
    • Make sure the sender's and recipient's addresses are visible both inside and outside of the package.
    • Use packing tape on all package seams - do not use masking, cellophane or duct tape.
    • December 15-20 is expected to be the busiest shipping week, and Mondays are typically the busiest shipping days.
    • For the last minute shoppers out there, December 23 is the last day to ship via UPS for Christmas Eve delivery.
    For more holiday packing and shipping tips, visit The UPS Store YouTube channel for a series of helpful videos that discuss the do's & don't of holiday packing, how to pack and ship fragile items, and even tips on how to handle oddly shaped or unique gifts during the holiday season.

    *If your package, packed by The UPS Store center associates using new materials purchased by you and shipped via UPS on that center's account, is damaged or lost in transit, you'll be reimbursed for your packing and shipping costs (excluding declared value charges) and your item's value (the lesser of actual value, repair or replacement cost in accordance with the UPS Tariff/Terms and Conditions of Service). At participating locations. Restrictions and limitations apply.

    **Terms and conditions apply. Consent required to participate
  2. rod

    rod retired and happy

    Don't it cost more to send stuff out of a UPS store than a receiving counter? Most receiving counters are open all day long (at least ours was) during peak so why would a person spend more just to ship something? Its already costly enough. Are they on their own or does UPS tell them what they can charge. I've heard it gets really costly if you have them pack stuff up for you.
  3. oldngray

    oldngray nowhere special

    Another ad more about generating $$$ than to really provide service to the customer.
  4. worldwide

    worldwide Active Member

    The UPS Store and UPS Customer Centers charge the same Retail rates for the actual shipping rates. There are differences in price for accessorials (i.e. COD, declared value, etc.). The UPS Store also provides packaging services including the Pack & Ship Promise - UPS Customer Centers do not provide that option. Providing packaging services and boxes is an extra charge, just like at a UPS Customer Center. There are a lot more locations of The UPS Store versus Customer Centers and the hours of operation are better for The UPS store (typically open earlier and later as well as weekends for some locations).

    Learn more at