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Brown Cafe UPS Forum
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The WORST customer service I've EVER seen...ANYWHERE!
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<blockquote data-quote="UpstateNYUPSer(Ret)" data-source="post: 607002" data-attributes="member: 12570"><p>Mike, I agree with you that your on car should have stepped to the plate and spoke with the customer; however, the situation never should have gotten to that point. I very rarely deal with brokerage fees on CODs here but the few that I have had have always been a PITA so I do feel for you there but, none the less, there are basically three options for the consigee. Pay the COD and accept the pkg, put the pkg on hold for P/U, or refuse the pkg. It's really that simple. I know that you were trying to do the right thing but in doing so created more of a hassle for yourself and your mgt team. We are simply a carrier and when asked by the shipper to collect COD fees that is all that we are required to do.</p></blockquote><p></p>
[QUOTE="UpstateNYUPSer(Ret), post: 607002, member: 12570"] Mike, I agree with you that your on car should have stepped to the plate and spoke with the customer; however, the situation never should have gotten to that point. I very rarely deal with brokerage fees on CODs here but the few that I have had have always been a PITA so I do feel for you there but, none the less, there are basically three options for the consigee. Pay the COD and accept the pkg, put the pkg on hold for P/U, or refuse the pkg. It's really that simple. I know that you were trying to do the right thing but in doing so created more of a hassle for yourself and your mgt team. We are simply a carrier and when asked by the shipper to collect COD fees that is all that we are required to do. [/QUOTE]
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The WORST customer service I've EVER seen...ANYWHERE!
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