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<blockquote data-quote="The Other Side" data-source="post: 872311" data-attributes="member: 17969"><p>UPS has a big advantage over FDX, and our customers ( and i know, ive been here 21 years) would rather pay the higher 5 to 10% if that meant having greater access to moving their packages. FDX has limited capacity, and their times are limited, cube space is a the biggest problem for them. Reliability is worth the 10% if it insures that the customer is satisfied. Do you buy all your shoes at payless shoe stores?</p><p></p><p>UPS has continued to blow its advantages in the marketplace by mis-using its fleet. Concerns over spohr and distracting itself from service is the reason customers make the switch to FDX. Not allowing the drivers the flexibility to service customers when "they " need it contributes to diversion.</p><p></p><p>Failed pickups on a daily basis by UPS is another large contributor to the diversion of pkgs to FDX.</p><p></p><p>Numbers are something "IE GEEKS" worry about. Customers will pay the price for UPS shipping if it means consistency, service, flexibility and reliability.</p><p></p><p>UPS "IE GEEKS" have damaged this aspect of the UPS operation. If I could have one minute alone with Scott Davis, i would punch him in the mouth and then sit down and talk to him about changing the direction of the operation.</p><p></p><p>For the last 7 years, UPS has has gone away from service and driven itself into tunnel vision on spohr and other useless programs that take the focus off service.</p><p></p><p>The list is endless for service failures. From overloaded pickup strings that result in daily missed pickups, to overloaded package cars where drivers are knocking on doors at 9pm, to package cars that are completely misloaded using EDD/PAS and appearing as if they were loaded with a shovel, UPS has lost its ability to run itself.</p><p></p><p>The DRIVERS are the ones "Correcting" the errors of the company management. Everyday, DRIVERS compensate for the stupidity of dispatch and find ways to finish the day. From calling each other on their own cell phones asking other drivers for help, to working with customers to adjust for the lack of time allotted for the job, its the DRIVERS who are running this company.</p><p></p><p>At 8pm, when a driver is buried with 90 stops left, the center has no answers, its THAT driver who reaches out to his fellow drivers to ask them for help. When they punch out at 945pm or 1030pm in some cases, they know "THEY" made it happen, and not some division manager, center manager or on road sup.</p><p></p><p>Nobody badmouths the company, "We" are the company. "WE" make it happen, "WE" make it what it is. "WE" make the corrective action.</p><p></p><p>NOT SUITS. YOU make it worse.</p><p></p><p>UPS should FLUSH the current operational system down the toilet from which they fished it out of, and start anew. A new direction, less overtime, more flexibility, customer satisfaction, less customer complaints, MORE SERVICE, and less hassle.</p><p></p><p>Customers of UPS are more HASSLED today than ever before.</p><p></p><p>If they order something, and it needs a signature, UPS sends them an email telling them we will be there between 9am and 6pm at their home, the customers take a day off, wait for us, and then we knock on the door promptly at 845pm. This customer BLOWS A GASKET, makes the usual threats of never using us again, and we can only smile, obtain the signature and move on to the next unhappy customer in the remaining DOL.</p><p></p><p>FDX is growing because UPS is failing. We could put FDX out of business if we only did the job the way its suppose to work. We have more trucks, more cube capacity, more people, more hubs, more planes and unfortunately, more management people than we need.</p><p></p><p>UPS also wastes MORE paper than any other company that I know of. Reports for reports of reports reporting other reports. It is a clusterphuque system of useless paper. Ever hear of save a tree?</p><p></p><p>UPS could effectively remove every center manager and replace him with an hourly director, someone with over 20 years of service in that center, one who KNOWS the delivery area and customers, someone with leadership ability and able to motivate his staff of drivers from a position of "practical working experience".</p><p></p><p>It works. There are many centers in california doing just that.</p><p></p><p>UPS should increase its capacity on road and utlilize its fleet, instead of having P12's and P11's returning to the building at 9PM empty without pickups, because they thought it best to have 200 stops on the car for the day. Other trucks are jammed packed with pickups because of cube space limitations and unavailable help.</p><p></p><p>You and other management want to worry about FDX growth as if you are doing nothing wrong, But the fact of the matter is, you are doing everything wrong. FDX only offers them more flexibility, flexibility that we dont have because some "IE GEEK" wants 175 stops average in the cars.</p><p></p><p>Not everything is equal in all centers. Not all routes are alike. Not all delivery areas have the same delays. To run a business like every car is the same is a reciepe for disaster, and the proof is in the "numbers".</p><p></p><p>The harder UPS tries to micro manage the operation with "reports", the worse our service is becoming.</p><p></p><p>YOU want those 400K pkgs back into the UPS system? Then trash the ideas that are in place and start over using the ideas from the hard working UPS'ers who are fixing your ingenious programs on a daily basis.</p><p></p><p>UPS management isnt the solution, its the problem with lost volume.</p><p></p><p>Peace.</p></blockquote><p></p>
[QUOTE="The Other Side, post: 872311, member: 17969"] UPS has a big advantage over FDX, and our customers ( and i know, ive been here 21 years) would rather pay the higher 5 to 10% if that meant having greater access to moving their packages. FDX has limited capacity, and their times are limited, cube space is a the biggest problem for them. Reliability is worth the 10% if it insures that the customer is satisfied. Do you buy all your shoes at payless shoe stores? UPS has continued to blow its advantages in the marketplace by mis-using its fleet. Concerns over spohr and distracting itself from service is the reason customers make the switch to FDX. Not allowing the drivers the flexibility to service customers when "they " need it contributes to diversion. Failed pickups on a daily basis by UPS is another large contributor to the diversion of pkgs to FDX. Numbers are something "IE GEEKS" worry about. Customers will pay the price for UPS shipping if it means consistency, service, flexibility and reliability. UPS "IE GEEKS" have damaged this aspect of the UPS operation. If I could have one minute alone with Scott Davis, i would punch him in the mouth and then sit down and talk to him about changing the direction of the operation. For the last 7 years, UPS has has gone away from service and driven itself into tunnel vision on spohr and other useless programs that take the focus off service. The list is endless for service failures. From overloaded pickup strings that result in daily missed pickups, to overloaded package cars where drivers are knocking on doors at 9pm, to package cars that are completely misloaded using EDD/PAS and appearing as if they were loaded with a shovel, UPS has lost its ability to run itself. The DRIVERS are the ones "Correcting" the errors of the company management. Everyday, DRIVERS compensate for the stupidity of dispatch and find ways to finish the day. From calling each other on their own cell phones asking other drivers for help, to working with customers to adjust for the lack of time allotted for the job, its the DRIVERS who are running this company. At 8pm, when a driver is buried with 90 stops left, the center has no answers, its THAT driver who reaches out to his fellow drivers to ask them for help. When they punch out at 945pm or 1030pm in some cases, they know "THEY" made it happen, and not some division manager, center manager or on road sup. Nobody badmouths the company, "We" are the company. "WE" make it happen, "WE" make it what it is. "WE" make the corrective action. NOT SUITS. YOU make it worse. UPS should FLUSH the current operational system down the toilet from which they fished it out of, and start anew. A new direction, less overtime, more flexibility, customer satisfaction, less customer complaints, MORE SERVICE, and less hassle. Customers of UPS are more HASSLED today than ever before. If they order something, and it needs a signature, UPS sends them an email telling them we will be there between 9am and 6pm at their home, the customers take a day off, wait for us, and then we knock on the door promptly at 845pm. This customer BLOWS A GASKET, makes the usual threats of never using us again, and we can only smile, obtain the signature and move on to the next unhappy customer in the remaining DOL. FDX is growing because UPS is failing. We could put FDX out of business if we only did the job the way its suppose to work. We have more trucks, more cube capacity, more people, more hubs, more planes and unfortunately, more management people than we need. UPS also wastes MORE paper than any other company that I know of. Reports for reports of reports reporting other reports. It is a clusterphuque system of useless paper. Ever hear of save a tree? UPS could effectively remove every center manager and replace him with an hourly director, someone with over 20 years of service in that center, one who KNOWS the delivery area and customers, someone with leadership ability and able to motivate his staff of drivers from a position of "practical working experience". It works. There are many centers in california doing just that. UPS should increase its capacity on road and utlilize its fleet, instead of having P12's and P11's returning to the building at 9PM empty without pickups, because they thought it best to have 200 stops on the car for the day. Other trucks are jammed packed with pickups because of cube space limitations and unavailable help. You and other management want to worry about FDX growth as if you are doing nothing wrong, But the fact of the matter is, you are doing everything wrong. FDX only offers them more flexibility, flexibility that we dont have because some "IE GEEK" wants 175 stops average in the cars. Not everything is equal in all centers. Not all routes are alike. Not all delivery areas have the same delays. To run a business like every car is the same is a reciepe for disaster, and the proof is in the "numbers". The harder UPS tries to micro manage the operation with "reports", the worse our service is becoming. YOU want those 400K pkgs back into the UPS system? Then trash the ideas that are in place and start over using the ideas from the hard working UPS'ers who are fixing your ingenious programs on a daily basis. UPS management isnt the solution, its the problem with lost volume. Peace. [/QUOTE]
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