Please stop thinking, because it is no longer part of your job description to do so. What FedEx wants is compliance, pure and simple, so please be an excellent employee and give it to them. Here's what it means: 1. If a customer has a question...don't answer it. Refer them to 1-800-GO-FedEx and let Haroon, Manuel, or Koljinder help them at the Call Center. Remember, you're not qualified to do anything but pickup and deliver. 2. Your manager asks your opinion about a problem situation: Again, remind your manager that you aren't paid to think, and are only there to follow their commands...to the letter. Let's say your manager tells you to help your neighboring route and take whatever they give you. This courier is a Dump King and gives you all their residentials and crap stops. You know that you'll take massive lates. WAD, and do exactly what they ask of you. 3. You get stuck in a steep, wet driveway at a residence. There is a large pile of sand sitting next to the driveway with a shovel sticking out of it. Call, and ask your manager what to do. Using the sand would be theft, and would also involve thinking, WHICH IS NOT ALLOWED. The tow truck will get there sometime in the next 4 hours or so. 4. You see a vandal spray painting "Fred is a punk" on a FedEx dropbox. After finishing with the paint, the vandal takes a cutting torch and burns through the side of the box, emptying it's contents. Call your manager and ask what you should do. DO NOT THINK. 5. You are at a residential stop. There are numerous signs that say " Warning/Pet Wolves", and "Trespassers Will Be Shot". Don't think and WAD, which means delivering the package. As you lie on the ground bleeding profusely, call your manager and ask them what you should do. 6. Your station CTV is broken-down on the side of the road about 2 miles from your station. The RTD is waving his arms madly and the tractor has flames coming from beneath the fuel tanks. If you stop and ask the RTD if they need help, you will miss your RTB time. Correct!! You continue to the station so you don't miss your RTB time and tell nobody about what you've seen because you have been told to get off the clock within 10 minutes. Bravo Zulu!! I know you can do this!!