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<blockquote data-quote="JustTired" data-source="post: 624604" data-attributes="member: 10234"><p>Here's my six keys to a successful delivery business</p><p>The list is not conclusive. Feel free to add your own.</p><p>1. When making decisions, put the customer first, not the stockholder.</p><p> </p><p>2. Technology has no vision. It can't see a customers' needs. The 'vision' must come from those that control the technology.</p><p> </p><p>3. The 'numbers', 'standards' and 'goals' are a necessary part of business. What isn't necessary is the belief that they are the answer to all problems. They should actually be used to point out problems. Determining whether the problem is the measure or the actual work performed is key to any meaningful use of such measures.</p><p> </p><p>4. Listen to your employees. When there is a majority consensus that a problem exists, it should be taken seriously. To ignore it only creates more problems which tend to multiply by factors.</p><p> </p><p>5. Accept that your employees have a personal life outside of work. An employee who is content with their personal life will be more content with their work life. And a more content employee could translate into more content customers.</p><p> </p><p>6. Never forget the old axiom: "Service....it's all we have to give."</p></blockquote><p></p>
[QUOTE="JustTired, post: 624604, member: 10234"] Here's my six keys to a successful delivery business The list is not conclusive. Feel free to add your own. 1. When making decisions, put the customer first, not the stockholder. 2. Technology has no vision. It can't see a customers' needs. The 'vision' must come from those that control the technology. 3. The 'numbers', 'standards' and 'goals' are a necessary part of business. What isn't necessary is the belief that they are the answer to all problems. They should actually be used to point out problems. Determining whether the problem is the measure or the actual work performed is key to any meaningful use of such measures. 4. Listen to your employees. When there is a majority consensus that a problem exists, it should be taken seriously. To ignore it only creates more problems which tend to multiply by factors. 5. Accept that your employees have a personal life outside of work. An employee who is content with their personal life will be more content with their work life. And a more content employee could translate into more content customers. 6. Never forget the old axiom: "Service....it's all we have to give." [/QUOTE]
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