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<blockquote data-quote="brownIEman" data-source="post: 5659155" data-attributes="member: 14596"><p>Market share went from a high of close to 90% sometime in the '90s (before 97, it was back down to~80 by '97) to ~25 today. The drop started way before Carol came on the scene. </p><p></p><p>Better not Bigger is not some new strategy she came up with, it's just finally acknowledging a reality UPS has been living for the past 30 years. </p><p>In '97 UPS told the IBT that the company's cost structure was causing it to be completely unable to compete on price. That in order to stay competitive they needed to control the cost growth. The company consolidated/automated/ outsourced support functions and reduced Healthcare costs for non bargaining unit employees. They then told the IBT we all need to chip in and asked for cost control measures such as getting out of dying multi employer pension plans. Carey told UPS to go eff itself. </p><p></p><p>So, UPS tried to compete on service, not price. It tried a number of things. None stopped the slide in Market share. </p><p>Better, not Bigger is the company finally admitting the reality it's been in for 30 years. The admission is 100% on the company. The reality is at least 50% on the union.</p></blockquote><p></p>
[QUOTE="brownIEman, post: 5659155, member: 14596"] Market share went from a high of close to 90% sometime in the '90s (before 97, it was back down to~80 by '97) to ~25 today. The drop started way before Carol came on the scene. Better not Bigger is not some new strategy she came up with, it's just finally acknowledging a reality UPS has been living for the past 30 years. In '97 UPS told the IBT that the company's cost structure was causing it to be completely unable to compete on price. That in order to stay competitive they needed to control the cost growth. The company consolidated/automated/ outsourced support functions and reduced Healthcare costs for non bargaining unit employees. They then told the IBT we all need to chip in and asked for cost control measures such as getting out of dying multi employer pension plans. Carey told UPS to go eff itself. So, UPS tried to compete on service, not price. It tried a number of things. None stopped the slide in Market share. Better, not Bigger is the company finally admitting the reality it's been in for 30 years. The admission is 100% on the company. The reality is at least 50% on the union. [/QUOTE]
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