Here is one example I have of misallocation of resources, followed by my address to anyone at FedEx bothering to read this drivel. Maybe a contractor or FedEx manager can explain this to me, concerning disputed deliveries. I worked a very smile*ty route. I learned very quickly that FedEx will not back you up in any regard. I hate FedEx, but I am no slouch. I delivered everything right, and cut no corners. I rarely brought back packages, and never had any misdeliveries. I'd get about 2 or 3 disputed deliveries every month, and I couldn't figure out why. I always dropped at the right house and if in doubt I'd go back, and more often than not, the disputes happened in the hood, so I figured they were just being stolen or the customer wanted something for free. The terminal manager would make me contact the customer, and for some reason, go out to the house and leave a door tag. I have no problem contacting the customer, explaining I dropped the package and don't know what happened from there. It infuriated me that I had to go back to the house (not a short distance on my route) and leave a door tag. It wasted 30 minutes of my day, every time I got a dispute. Anyway..... here's what I need an answer on.
Disputes continued, on average about 3 per month. I wised up and started taking pictures of every single package I delivered where I felt a dispute would arise. The pictures on my phone always showed the box at the door, the address on the house, and I'd try to angle it a bit so the "G" or "H" was visible on the label, as well as the date and time stamp on the photo. Sure enough, I received two disputes one week, and I had photos of the deliveries the week prior. The terminal manager would not accept this as proof that they were delivered and still strongly "suggested" I go out to each house and leave a door tag. I told him no, as this would have been 45 minutes wasted on a day when I was heavy. I called the customers and told them I delivered their stuff, had proof, and it was stolen or gone. Why the waste of resources and the plain idiocy? WHY DOES FEDEX STILL INSIST I AM TO BLAME, WITH THE TRUTH STARING THEM IN THE FACE? They seem to want to do anything to shift blame away from them, away from the customer, all on to me. Ironically, I had my "surprise" quarterly inspection the next day, after my van was loaded. One of my green ground stickers had a small hole in it. He made me get a patch for it in town before I could leave. That hole had been there the past 11 months of inspections with him.
TO FRED: Sorry to disturb your golf game and/or your private tour of Doilywood, but if you're out there (or one of your 19 year old interns) I hope you read this and all other posts on this board! Your slave arm of FedEx (Ground) is full of good, hard working people. But it's also full of scum and corruption. More than that, it's full of mismanagement of resources and bad decision making. The millions or billions you save because your cheap ass doesn't want to provide benefits and a living wage to workers is less than what you would save if you had good frontline people to begin with. YOU LOSE MORE MONEY BY WASTING RESOURCES, AND YOU DESERVE LOSING ALL OF IT! Freddy, I would love to see UPS gobble your entire company up. I would love to see Congress or some government agency fine you into oblivion. But more than that, I would love to see you sink yourself. Your current practices with Ground are sending you down that path, albeit a slow one. If you do somehow stay in business, I hope the big unions of this country twist, pillage, and rebuild your slave empire into something you only saw in your nightmares. A union controlled, fair wage paying company with benefits, pensions and time off. A place where you and the managers have to negotiate with the very people you despise just to even stay in business. Have a pleasant day.
Disputes continued, on average about 3 per month. I wised up and started taking pictures of every single package I delivered where I felt a dispute would arise. The pictures on my phone always showed the box at the door, the address on the house, and I'd try to angle it a bit so the "G" or "H" was visible on the label, as well as the date and time stamp on the photo. Sure enough, I received two disputes one week, and I had photos of the deliveries the week prior. The terminal manager would not accept this as proof that they were delivered and still strongly "suggested" I go out to each house and leave a door tag. I told him no, as this would have been 45 minutes wasted on a day when I was heavy. I called the customers and told them I delivered their stuff, had proof, and it was stolen or gone. Why the waste of resources and the plain idiocy? WHY DOES FEDEX STILL INSIST I AM TO BLAME, WITH THE TRUTH STARING THEM IN THE FACE? They seem to want to do anything to shift blame away from them, away from the customer, all on to me. Ironically, I had my "surprise" quarterly inspection the next day, after my van was loaded. One of my green ground stickers had a small hole in it. He made me get a patch for it in town before I could leave. That hole had been there the past 11 months of inspections with him.
TO FRED: Sorry to disturb your golf game and/or your private tour of Doilywood, but if you're out there (or one of your 19 year old interns) I hope you read this and all other posts on this board! Your slave arm of FedEx (Ground) is full of good, hard working people. But it's also full of scum and corruption. More than that, it's full of mismanagement of resources and bad decision making. The millions or billions you save because your cheap ass doesn't want to provide benefits and a living wage to workers is less than what you would save if you had good frontline people to begin with. YOU LOSE MORE MONEY BY WASTING RESOURCES, AND YOU DESERVE LOSING ALL OF IT! Freddy, I would love to see UPS gobble your entire company up. I would love to see Congress or some government agency fine you into oblivion. But more than that, I would love to see you sink yourself. Your current practices with Ground are sending you down that path, albeit a slow one. If you do somehow stay in business, I hope the big unions of this country twist, pillage, and rebuild your slave empire into something you only saw in your nightmares. A union controlled, fair wage paying company with benefits, pensions and time off. A place where you and the managers have to negotiate with the very people you despise just to even stay in business. Have a pleasant day.
