Totally disappointed
- Thread starter sbauer22
- Start date
I don't quite understand your question.What does level service means?
Please explain me.
Im thinking it will be out for delivery tomorrow.
UPS uses 2 different systems to get location scans, logical saying package was loaded into container x put on flight y and that flew location z so the package must be there. and physical somebody actually scannng the package....im thinking what you have is a logical scan and the last physical scan was in montreal, there are several reasons why this could be flawed but like i sayed i think itll get there tomorrow
UPS uses 2 different systems to get location scans, logical saying package was loaded into container x put on flight y and that flew location z so the package must be there. and physical somebody actually scannng the package....im thinking what you have is a logical scan and the last physical scan was in montreal, there are several reasons why this could be flawed but like i sayed i think itll get there tomorrow
Next day, 2 day, 3 day select, ground, express, etc
DownsizedUPS'er
missing my UPS family
yes, it seems that way. the poster also posted his scans on a different thread. it had a mis yesterday, and was not dispatched today. 2da sent on the 19th. but, not guarantee during peek.
What it means?
Do you think it's lost or it's just being late cuz of something?
As I said, if it was in Alberta today morrning why it wasn't delivered?
I really fear it's lost. I will be doomed.OH I should sent it before, but had no time and did it when I was asked to.
Do you think it's lost or it's just being late cuz of something?
As I said, if it was in Alberta today morrning why it wasn't delivered?
I really fear it's lost. I will be doomed.OH I should sent it before, but had no time and did it when I was asked to.
New Englander
Well-Known Member
Isn't ground the only service NOT guaranteed? All air services have a lax time of 90 minutes added to their commit times.
satellitedriver
Moderator
This sums it up in a nutshell.
Google your tracking number and it will let you know where your pkg has been.
Putting a "note" on the pkg saying, confidential info enclosed, was just hair brained.
Theres still a guarantee on both technically they count as service failures if they arent delivered on time....the RCR part of the guarantee is the part that gets canceled during peak
New Englander
Well-Known Member
Is that like putting fragile on it? Or don't lay flat?
I thought that it's better if I put kinda note.But even through this i don't think it;s a reason to have the package lost.
As I said before,at this point what I care is to actually localize the package,cuz noone seems to know what happened and why it wasn't delivered yet.
I found very strange the fact that the person told me on the phone that the other one lied.
As I said before,at this point what I care is to actually localize the package,cuz noone seems to know what happened and why it wasn't delivered yet.
I found very strange the fact that the person told me on the phone that the other one lied.
What I don't get is how one person can say that she sees the scan made in Alberta and the other one says that she just talked to someone at the airport in Montreal and the person said the package is still there?
IS it more likely that the package arrive or not?Cuz there is no scan info on the tracking.The only thing i can see is origin scan in Quebec, and not dispatched in Alberta.No departure scan, no arrival scan, nothing...
IS it more likely that the package arrive or not?Cuz there is no scan info on the tracking.The only thing i can see is origin scan in Quebec, and not dispatched in Alberta.No departure scan, no arrival scan, nothing...
I do understand this, but I don't think it;s very nice to say that the person lied to me, she just made me not trusting her too since they work in same place.
DownsizedUPS'er
missing my UPS family
sbauer- we understrand your frustration, but it wont help to keep bringing up the past conversations. that will not help to get the pkg. delivered. you hae sent me info in pm's and i will make some calls to my friends in the office tomorrow to help you move forward, looking back will not help get the pkg deliered. if you goal is to get the pkg deliered or found ok. but pls stop telling us about what happened on the phones with the reps. please take that up with ups directly. we are all people here who are trying to help you, and are not on the clock.
DownsizedUPS'er
missing my UPS family
Sorry , I appreciate your help.
Thanks for all the posts.
no worries, its all good.
brownrodster
Well-Known Member
Your package is probably not lost. Due to terrible weather it's probably simply not gone anywhere and is sitting somewhere. My UPS building had thousands of packages not delivered today because of terrible snow storms... And also never put 'confidential info' on a package. It will just mark it as one to be stolen if the wrong person sees it.
brownrodster
Well-Known Member
That is because the people in the call center are in India and don't know anything about UPS. You cannot expect them to know where your package is. Your package is in our system and due to weather delays o something it simply hasn't gotten to where it's supposed to be.
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