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TSG in trouble??????
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<blockquote data-quote="nerrollus" data-source="post: 157836" data-attributes="member: 7137"><p>As started before, no log no work ... We're not supposed to open logs ourselves, so we have to rely on people using the self service order website or the TSC to send us work. I've see you say before that you call TSG and if the tech is "worth his salt" you'll open a log. Tie, what you've got to understand is to TSG those logs are our life. If you need something done, pick up the phone and call in a log. I've sure any of the techs there would be glad to clock an hour or two teaching you a few things.</p><p></p><p>This isn't directed straight at you Tie, but god dang I'm so sick of these moe managers that think they're too high and mighty to call the help desk when they need something. That's COMPANY procedure and everyone should have to follow it reguardless of how big your britches are.</p><p></p><p>In our district one of our guys spends all day long fielding direct calls from the managers that could have their problems resolved by the desk, but they're too important to call the desk. He ends up wasting a good portion of his day generating self service orders for himself (even though he's not supposed to) so he gets credit for all those calls.</p><p></p><p>I'd like to know what these guys are going to do when all their techs are layed off because no one would call in a log for them. <img src="/community/styles/default/xenforo/smilies/group1/bored.gif" class="smilie" loading="lazy" alt=":bored:" title="Bored :bored:" data-shortname=":bored:" /></p></blockquote><p></p>
[QUOTE="nerrollus, post: 157836, member: 7137"] As started before, no log no work ... We're not supposed to open logs ourselves, so we have to rely on people using the self service order website or the TSC to send us work. I've see you say before that you call TSG and if the tech is "worth his salt" you'll open a log. Tie, what you've got to understand is to TSG those logs are our life. If you need something done, pick up the phone and call in a log. I've sure any of the techs there would be glad to clock an hour or two teaching you a few things. This isn't directed straight at you Tie, but god dang I'm so sick of these moe managers that think they're too high and mighty to call the help desk when they need something. That's COMPANY procedure and everyone should have to follow it reguardless of how big your britches are. In our district one of our guys spends all day long fielding direct calls from the managers that could have their problems resolved by the desk, but they're too important to call the desk. He ends up wasting a good portion of his day generating self service orders for himself (even though he's not supposed to) so he gets credit for all those calls. I'd like to know what these guys are going to do when all their techs are layed off because no one would call in a log for them. :bored: [/QUOTE]
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TSG in trouble??????
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