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<blockquote data-quote="hypo hanna" data-source="post: 1013214" data-attributes="member: 42600"><p>Dano, If by "most customers know the difference" you mean over 50%, well I can't argue with that. The big shippers, the regular shippers have all unraveled the mystery of FedEx opco's a while back. It's the small intermittent shippers and the resi customers who are still largely bamboozled by who does what at FedEx. These are not a few dummies like you say but a valued segment of our customers. (At least that's what mgmt tells us.)</p><p>Btw, shame on you for calling our customers dummies.</p><p>Now to your analogy of P&G. here's the flaw. When their sales reps oversell a couple hundred thousand units of toothpaste, they ship from another regions warehouse or run a few extra hours at the manufacturing plant. When our reps oversell our service, we are basically stuck. FedEx mgmt has cut the margins down so tight, we are unable to cover the smallest hiccup. Now just about every weather event, vehicle breakdown or sick call is resulting in service failures.</p><p></p><p>Service is not widgets.</p></blockquote><p></p>
[QUOTE="hypo hanna, post: 1013214, member: 42600"] Dano, If by "most customers know the difference" you mean over 50%, well I can't argue with that. The big shippers, the regular shippers have all unraveled the mystery of FedEx opco's a while back. It's the small intermittent shippers and the resi customers who are still largely bamboozled by who does what at FedEx. These are not a few dummies like you say but a valued segment of our customers. (At least that's what mgmt tells us.) Btw, shame on you for calling our customers dummies. Now to your analogy of P&G. here's the flaw. When their sales reps oversell a couple hundred thousand units of toothpaste, they ship from another regions warehouse or run a few extra hours at the manufacturing plant. When our reps oversell our service, we are basically stuck. FedEx mgmt has cut the margins down so tight, we are unable to cover the smallest hiccup. Now just about every weather event, vehicle breakdown or sick call is resulting in service failures. Service is not widgets. [/QUOTE]
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