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<blockquote data-quote="MrFedEx" data-source="post: 1013887" data-attributes="member: 12508"><p>It's ironic that the company is still expecting stellar service in spite of the current slash and burn cost-cutting tactics? IMO, this shows how disconnected from reality (and the customer) FedEx is as the present moment. I also think it will get much worse. Come October 1st, even the most purple die-hards will get their reality check, and then almost nobody will be willing to lift a finger to do anything beyond the bare minimum.</p><p></p><p>Fred has forgotten that it was superior service <em>and an incredible workforce</em> that got Express to where it was. All of that human capital has been squandered, and it isn't coming back. A lot of customers who depend on FedEx won't put up with the sub-par servive they're going to get. Many are already complaining, and the worst of it hasn't even hit yet.</p></blockquote><p></p>
[QUOTE="MrFedEx, post: 1013887, member: 12508"] It's ironic that the company is still expecting stellar service in spite of the current slash and burn cost-cutting tactics? IMO, this shows how disconnected from reality (and the customer) FedEx is as the present moment. I also think it will get much worse. Come October 1st, even the most purple die-hards will get their reality check, and then almost nobody will be willing to lift a finger to do anything beyond the bare minimum. Fred has forgotten that it was superior service [I]and an incredible workforce[/I] that got Express to where it was. All of that human capital has been squandered, and it isn't coming back. A lot of customers who depend on FedEx won't put up with the sub-par servive they're going to get. Many are already complaining, and the worst of it hasn't even hit yet. [/QUOTE]
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