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<blockquote data-quote="hypo hanna" data-source="post: 1014354" data-attributes="member: 42600"><p>I do deal with it every day as a matter of fact. I try and help them negotiate Fedex's insanely confusing services, commitments, websites, inadaquatly trained offshore call centers and opcos. </p><p>I don't see them as dummies but people who are not experianced shippers and we don't make it any easier by bluring the lines in our opco's, outsourcing our call centers and creating 17 differant ways to book a pickup. </p><p></p><p></p><p></p><p></p><p></p><p>I never advocated any such thing. I said we should not tighten down the driver's numbers to such a point that we are not able handle up on unexpected issues that we know will arise every day. Without that flexability, we are negativly affecting customer service and then have to listen to management whine the next day about how our service numbers suck. </p><p></p><p></p><p>Tell that to the guy scheduled for surgery waiting on his heart valve or the young woman waiting on her grandmother's dress to wear at her wedding or the small businessman trying to get his bid in for a job that would transform his company. </p><p></p><p>Tough cookies for you guys. Dano has sacrificed you on his alter to cost cutting.</p></blockquote><p></p>
[QUOTE="hypo hanna, post: 1014354, member: 42600"] I do deal with it every day as a matter of fact. I try and help them negotiate Fedex's insanely confusing services, commitments, websites, inadaquatly trained offshore call centers and opcos. I don't see them as dummies but people who are not experianced shippers and we don't make it any easier by bluring the lines in our opco's, outsourcing our call centers and creating 17 differant ways to book a pickup. I never advocated any such thing. I said we should not tighten down the driver's numbers to such a point that we are not able handle up on unexpected issues that we know will arise every day. Without that flexability, we are negativly affecting customer service and then have to listen to management whine the next day about how our service numbers suck. Tell that to the guy scheduled for surgery waiting on his heart valve or the young woman waiting on her grandmother's dress to wear at her wedding or the small businessman trying to get his bid in for a job that would transform his company. Tough cookies for you guys. Dano has sacrificed you on his alter to cost cutting. [/QUOTE]
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