Your right. It looks terrible for UPS to auction off a mountain of junk. Thats why they use Recovery Management Corp to do that for them.
Why should John (or anyone else) have to buy insurance to avoid having their shipments become the casualties of negligence? You can make the argument that Overgoods is overall effective, but some get through the cracks, etc. But to sit there and say that this package was handled correctly is just nutty. It clearly wasn't
I asked the UPS PR guy, Norman Black in an e-mail the following:
Those are tough questions and he doesn't have an answer for them, or should I say the answer is not favorable to the UPS viewpoint therefore its better to say nothing at all. I already knew that when I sent it by the guy had been pretty responsive thus far so I had hoped he would be honest and say "Look, we made a mistake. It happens. We're sorry."
Instead, here is what came back instead:
Thats another way of saying no comment. I doubt that the public relations section of UPS is getting hammered that bad even though it is the holiday season. There have not been that many stories in the news about UPS and I know this because I watch the feeds constantly in real time and one of my watches is UPS and related. So he is not too busy to answer, he doesn't want to answer, which is unfortunate.
UPS still wont even admit that they made a mistake with regard to this one guy's package. They wont apologize, either. Part of an apology is admitting that a mistake was made in the first place. They don't even think there is a problem. And I am the one being dishonest, dirty and unfair? Please.
Funny, my account started working again right after I wrote that. I took plenty of screen shots of the miscellaneous errors. I do know a little something about the internet and when I was a child and moderated a VB forum I had great fun acting childish while randomly turning the Miserable User setting on and off for various despised users. Shall I post the screen shots or are you done calling me a liar now?
from upsmashers own article:
Thanks for brining that to my attention. I think thats the pickup number. It looks like the proper format for one, yes? The tracking number is on the PDF file showing the SPOD. I'll correct that in a moment.
Well , thanks for verifying that you are able to manipulate the info that you post on you site, and that you plan on doing that again. For the record I have no idea what the proper format for a pickup record looks like.
Sounds to me that IF the number you posted ( the pick up number) was tracked that only proves that a pickup order was issued, and possibly that the pickup was done. This does NOT prove that we located the actual package in overgoods. I'm not saying that UPS did everything right in this case, but I'm not buying that they never even tried. I sure don't buy the claim that they conspired to defraud your friend. I don't see a plus side to UPS (as money hungry as they are) intentionally creating overgoods to be sold. That takes a stretch of the imagination that goes beyond my thinking.
You ask what UPS is doing to prevent this from happening in the future? I'm thinking that if shippers would read and follow the UPS shipping guide they wouldn't have many problems such as this. Many, many years ago all shippers were encouraged to include and additional adress label INSIDE the carton, just incase the one on the outside came off. Way back when I was a clerk I found very few packages without labels that had one on the inside. How is that UPS's fault? I see no reason for UPS to invest millions in RFID technology just because some shippers are morons. I also see no reason in hell that UPS should pay more than the insured amount to cover a shippers irresponsible packaging procedure.
During peek season UPS commonly divert people from their regular assignments to other areas that do get "blown away", the last two weeks we have had a member of our district office doing helper coordination. So your "doubt" about who or what department is getting "hammered" is pretty irrelevant.
I know that you do not like UPS and go to great extents to "prove" that UPS is the evil that inhabits the earth, but fella I gotta tell you just don't know 1/2 as much as you think you do.
And as far as UPS running a conspiracy against you because of your little website, I suggest you get counseling from a professional, this sounds a little like a mental problem.
If the train goes off the track, do they get their money back?
